5.4
5.4

Notification of Data Breach

Email sent: Oct 8, 2018 1:56am
Re: Notification of Data Breach

To our valued customers
 
As part of our commitment to keeping our community informed, we wish to advise you of an unauthorised use of our customer database.
 
On 25 September 2018, we became aware that a previous version of our customer database was leaked and may now be held by an unknown and unauthorised individual.
 
We have since notified the particular individuals that were listed on the leaked customer database and have assured them that we are doing all we can to minimise any potential harm. We have also formally notified the Office of the Australian Information Commissioner to ensure they are aware of the breach.
 
We take our customer's privacy very seriously and have thoroughly investigated the matter to ensure this kind of breach does not happen again in the future.
 
Prior to this incident occurring we had invested in a significant system upgrade that migrated all old versions of our customer database to our secure I.T environment and customer management systems, including providing customers with their own individuals logins and passwords. The data leaked in this incident was not leaked from our existing secure systems. The system upgrades give us the upmost confidence that our new systems provide the highest levels of protection needed to keep customer information safe.
 
 
What you should do
We encourage you to remain vigilant and aware of any emails or phone calls that may seem unusual or suspicious.
           
We apologise for any concerns and inconvenience this incident has caused. Should you have any further questions, please email our customer service team at
admin@fivepointfour.com.au and we will endeavour to respond to you as soon as possible.

Yours Faithfully,
Matthew Logan
Chief Executive Officer
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PO Box 355
Fortitude Valley, Brisbane 4006
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