Turns out, we spoke too soon. For the ninth time in a row, iPhone ranks “Highest in Customer Satisfaction with Consumer Smartphones” by J.D. Power and Associates. iPhone ranked highest in a study that looked at the following categories: performance, physical design, features, and ease of operation. In fact, iPhone has ranked highest in each of these studies since the first iPhone was introduced.
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Apple received the highest numerical score among consumer smartphone manufacturers in the proprietary J.D. Power and Associates 2009-2012 (Vol. 1 and 2) and 2013 (Vol. 1) U.S. Wireless Smartphone Customer Satisfaction Studies℠. Study based on 9,767 consumer responses measuring 7 manufacturers and measures satisfaction performance of current wireless mobile ownership of Smartphones within two years or less. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2012. Your experiences may vary. Visit jdpower.com.