AcousticSheep
AcousticSheep

You have questions, we have answers!

Email sent: Jul 31, 2020 10:30am

Is this your brand on Milled? You can claim it.

Recent Questions Asked by SleepPhones® Customers
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SleepPhones®   •   RunPhones®

Questions Asked by Actual SleepPhones® Customers

Where ARE my SleepPhones®?

We process and ship orders within 1-2 business days. Most US customers will receive their SleepPhones® within 7 to 10 business days. (Some customers have reported faster delivery.) International orders usually arrive within 1-8 weeks.

Thank you for understanding that AcousticSheep® cannot guarantee shipping timelines because they are out of our control (especially during a global pandemic).

Shipping Box

If you have yet to receive an email regarding order shipment confirmation and tracking number, please contact us via email at service@acousticsheep.com or call us toll-free at 877-838-4790, M-F 8-5 EST so we can help find out what happened to your order.

What’s going on with my Bluetooth® connection?

Once paired, the range of SleepPhones® Wireless and Effortless™ is 15-30 feet. Some of our customers move the Bluetooth® module to the front of their heads to improve signal quality, depending on how they wear and use SleepPhones® headphones.

What’s going on with my Bluetooth® connection?

Fun Fact: SleepPhones® were the very first headphones created specifically for sleeping. They were invented by a family doctor and her game developer husband.

Can I wash my SleepPhones®?

Yes and no. The headband is washable but the electronic components inside are definitely not (just ask my niece). Just take a few moments to remove them from the headband before you throw it in the wash. 

Can I wash my SleepPhones®?

We recommend washing your SleepPhones® headband for every 40 hours of wear.

 

 

Contact Customer Service

Email us with any questions you have about our company or suite products.

Email
service@acousticsheep.com

Phone Number
1-877-838-4790

Contact Customer Service

Free Domestic Shipping at $25

Award Winning Design

Year Limited Warranty

Call Us at 
(877) 838-4790

Email Us

AcousticSheep LLC, 2001 Peninsula Drive, Erie, PA 16506
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