Let's look ahead to the day when Covid-19 no longer casts its long shadow and curtails many of the things that we previously took for granted. Now let's consider travel and, more specifically, the complete travel ecosystem in terms of the data it generates.
First of all, the consumer chooses the holiday - where they want to go, with whom, how they want to travel, how long they'll stay, what they will do when they get there, etc, etc. This involves several suppliers, but assuming the transport is booked first, sitting at the top of the chain is the airline, or train company, or ferry operator or car hire service.
The information they hold on destination, dates and the people traveling could be hugely valuable to entreprises further downstream in the customer journey. Someone going to Barcelona with their partner and staying for a week is already a warm lead for hotels, restaurants and shops in the city, as well as local activity providers. In other words, if these suppliers had access to this audience group (ie non-personalised) information, they could undertake targeted and relevant promotion of what they had to offer the holiday-makers once they arrived.
And that is the crux of second-party data partnerships... Read more
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