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Temporary restrictions to your Executive Club account

Temporary restrictions to your Executive Club account Here's how our updates may impact you


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Temporary restrictions to your Executive Club account
Here's how our updates may impact you
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You may be impacted by our improvements this week

Dear Mr Dhifwlgicra,

You may have already read about our planned improvements to the Executive Club later this week and how this may impact you.

From the afternoon of 13 November 2021 until the morning of 17 November 2021 (GMT), you’ll be unable to log in to your Executive Club account or spend your Avios online or by contacting us. But rest assured, you will continue to collect Avios during this time.

Thank you for your patience and understanding while we make these improvements.

With best wishes,

Your Executive Club team
What can I still do during this time?
You'll be unable to
You can still
Access your Executive Club account on ba.com or through any of the British Airways mobile apps. You can print, download or email your boarding pass ahead of travel
Make a booking or check in online, however you won’t be able to redeem any Avios
Make changes to any booking paid for using Avios. If you're travelling on an Avios booking between 13 and 17 November 2021 and need to change it, please contact us
Make changes to a booking if it was paid for using cash. Visit ba.com/mmb
Spend your Avios on flights, cabin upgrades, hotels, car hire, bags and seats online or by contacting us
Continue to collect Avios, though the Avios may take a little longer to arrive in your account
Buy food and drink on board using Avios
Earn Avios for food and drink purchased on board
Shop through eStore and buy, gift or transfer Avios. Avios collected through eStore from 8 November 2021 will be added to accounts from 30 November 2021 onwards
Collect Avios for any eStore purchases made before 13 November 2021
Claim missing Avios or Tier Points from British Airways or our partners
Submit claims for missing Avios or Tier points after 17 November 2021
MEMBERSHIP 28595145
My Executive Club account
 
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British Airways
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