The Co-op

GB · coop.co.uk

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The Co-op
GB · September 12, 2024 4:35pm

The Co-op
GB · September 12, 2024 4:35pm

Taking a content design approach to how AI could help our colleagues

Our 'How do I' (HDI) website was created by content designers pair-writing with store and operational colleagues. The aim was to provide colleagues with operational policy information, in a way that was easy to understand, in a busy store environmen… Read on blog or Reader
The Co-op
GB · June 5, 2024 9:22am

The Co-op
GB · June 5, 2024 9:22am

Bringing teams closer together with a service jam

Members of our design team came together to run a service jam for our design, product and delivery teams. The service jam brought people from different teams closer together, encouraged experimenting with varied design methodologies and sparked … Read on blog or Reader
The Co-op
GB · April 9, 2024 10:35am

The Co-op
GB · April 9, 2024 10:35am

Using guiding principles to communicate user research findings on quick commerce

Co-op first started an e-commerce service in 2019 and rolled out delivery nationwide during the pandemic. Ever since, we've been trying to find out more about why people use this service. In 2023 the Food customer experience team started to focu… Read on blog or Reader
The Co-op
GB · March 5, 2024 8:19am

The Co-op
GB · March 5, 2024 8:19am

How our accessibility champions are creating a ‘can do’ culture

Over the last 7 years we’ve done a lot to improve our understanding, awareness, and execution of digital accessibility at Co-op. We set out to tackle 3 problems when we started this journey: Awareness: We’ve explained what digital accessibili… Read on blog or Reader
The Co-op
GB · February 26, 2024 10:58am

The Co-op
GB · February 26, 2024 10:58am

How user-centred design reduces risk for colleagues and our Co-op

Matt Tyas posted: " We’ve followed the Horizon Post Office scandal with empathy for everyone that it has impacted and is still affecting. It’s clear that the postmasters and their families were failed on many levels and we cannot address them all here. " Read on blog or Reader
The Co-op
GB · December 20, 2023 11:54am

The Co-op
GB · December 20, 2023 11:54am

How we helped to develop a model for data ethics

marianneknowles posted: " It’s important to us that we’re thinking about data ethically and that we’re using data in the right way. The speed of technology and artificial intelligence development is also putting data ethics in the spotlight, and it is more importan"
The Co-op
GB · October 18, 2023 1:47pm

The Co-op
GB · October 18, 2023 1:47pm

[New post] Creating a clearer purpose for design leadership

Matt Tyas posted: " Design at Co-op plays an important role in solving users' problems and Co-op achieving its goals. We advocate for user-centred design, accessibility and a full-service view as key to Co-op's success. The design leadership team are made up of 2 Heads "
The Co-op
GB · August 17, 2023 12:24pm

The Co-op
GB · August 17, 2023 12:24pm

[New post] How and why we ran a design sprint with 16 people

Co-op posted: " Our Funeralcare team ran a discovery into how we can help people who are dying, which we call 'imminent need'. For people in this situation, it’s after the time when it’s advisable to buy a funeral plan (pre-need) and before the time when someone dies an"
The Co-op
GB · June 13, 2023 7:15pm

The Co-op
GB · June 13, 2023 7:15pm

[New post] Progress on digital sustainability at the Co-op

Co-op posted: " Over 18 months ago, we wrote about how we planned to commit to designing more responsibly at Co-op. Since that point we’ve established a small group of informal ‘sustainability champions’ including Alistair, Marianne, Rachel, Jack and Preetha. This group"
The Co-op
GB · April 25, 2023 10:39am

The Co-op
GB · April 25, 2023 10:39am

[New post] A discovery into helping someone who is dying make funeral plans

Co-op posted: " If you were weeks away from dying and wanted to arrange your funeral, new regulations might mean you would not be able to buy a funeral plan. This is because buying a funeral plan only a few weeks in advance can cost more than arranging the funeral after"
The Co-op
GB · March 27, 2023 9:02am

The Co-op
GB · March 27, 2023 9:02am

[New post] Environment is everything: why we research in-person in our food stores

Co-op posted: " Our Colleague Products team designs technology that transforms how our food stores operate. We’ve always designed closely with our store colleagues, doing in-person research in the store environment to learn about their needs and to test future desi"
The Co-op
GB · November 17, 2022 2:33pm

The Co-op
GB · November 17, 2022 2:33pm

[New post] Building colleagues’ confidence in public speaking

Co-op posted: " We recently ran an internal conference for everyone in our Digital Technology and Data function. The success of the conference was dependent on having a great mix of talks and workshops run by our colleagues from across the team. We have some people "
The Co-op
GB · November 11, 2022 1:51pm

The Co-op
GB · November 11, 2022 1:51pm

[New post] Bringing distributed teams together with an internal conference

Co-op posted: " We’ve been working remotely in Co-op Digital Technology and Data since March 2020. Since then we’ve seen new teams form, departments merge and new people have joined us. We’ve also been figuring out how to navigate a new world of hybrid working. Lots of "
The Co-op
GB · October 19, 2022 11:12am

The Co-op
GB · October 19, 2022 11:12am

[New post] Why we should work in the open

amymcnichol2 posted: " The Co-op Digital blog was set up almost 7 years ago, alongside the digital arm of the Co-op. Since then we've matured. We've changed our name internally several times, and we now sit as part of the Digital Technology and Data function. But ultimately, w"
The Co-op
GB · October 12, 2022 8:52am

The Co-op
GB · October 12, 2022 8:52am

[New post] How our users influenced our new forms guidance

Co-op posted: " The Experience Foundations team recently updated our guidance on forms in our Experience Library. Originally, this piece of work was about making sure we included all the components we knew our community needed. But as we got further into the "
The Co-op
GB · June 29, 2022 1:47pm

The Co-op
GB · June 29, 2022 1:47pm

[New post] Simulating in-store experiences with physical prototyping

Co-op posted: " The Customer Experience (CX) team has been working with our Co-op Food colleagues to look at how we can improve customer service in our stores. When the CX team help the wider Co-op business solve problems, our process usually involves prototyping. Becau"
The Co-op
GB · May 23, 2022 12:18pm

The Co-op
GB · May 23, 2022 12:18pm

[New post] Improving customer experience with content design: how we joined up services in different business areas

joscho1 posted: " If someone is arranging a funeral, we know that they often also need probate. Probate is the legal process of dealing with someone's money, property and possessions after they have died. Co-op offers both services but they are operated by "
The Co-op
GB · May 9, 2022 7:56am

The Co-op
GB · May 9, 2022 7:56am

[New post] Our Engineering teams priorities

Co-op posted: " In February, we published a post explaining how and why we’ve restructured. It focused on our colleagues whose expertise lay within Design, Product, Delivery, SEO and CRO who we now call the Co-op Experience team. Earlier this year, the Ex"
The Co-op
GB · April 8, 2022 7:51am

The Co-op
GB · April 8, 2022 7:51am

[New post] The similarities and differences between content design and other content disciplines

Co-op posted: " Before we became part of the Co-op Content Design community, Marianne worked in marketing and communications, and Mary was a copywriter. Like most content designers and content strategists at Co-op, we moved into this discipline from roles that also dema"
The Co-op
GB · March 28, 2022 9:53am

The Co-op
GB · March 28, 2022 9:53am

[New post] Its an Experience Library (because design system implies its only for designers)

Co-op posted: " Our Co-op Experience Library is a reinvention of our design system. It’s got guidelines, tools and resources to help us create better customer and colleague experiences – things like online interactions, content guidelines, team activities and access"
The Co-op
GB · February 10, 2022 11:30am

The Co-op
GB · February 10, 2022 11:30am

[New post] How and why we redefined our purpose at Co-op Experience

amymcnichol2 posted: " We recently reorganised our teams and expertise so that people with interconnected, complementary skills could work more closely together. We also became the ‘Co-op Experience’ team. You can read about the details in Adam’s post. We now ha"
The Co-op
GB · February 4, 2022 10:50am

The Co-op
GB · February 4, 2022 10:50am

[New post] Co-op Digital is now the Co-op Experience team

Adam Warburton posted: " The group of teams that most people know as Co-op Digital is now called ‘Co-op Experience’. This week, we brought the following interconnected and complementary expertise together under this new umbrella: Design, Content and Customer Experience (CX)"
The Co-op
GB · January 28, 2022 10:32am

The Co-op
GB · January 28, 2022 10:32am

[New post] Life as a QA at Co-op

Co-op posted: " I’m Rich, I’m a Quality Analyst at Co-op in our engineering department, where I’ve been working for the last 3 ½ years. I’ve been a QA (aka Tester) for around 16 years, which when I look at it in writing makes me feel old as dust! People chose to work a"
The Co-op
GB · December 30, 2021 2:29pm

The Co-op
GB · December 30, 2021 2:29pm

[New post] Hello from Engineering

@ruby_gem posted: " I'm Gemma Cameron, the Engineering Practice Lead. I look after the Engineering Practice and Community; making sure we have great engineers at Co-op. We're going to be sharing more content about the products and services we're working on throughout 2022, "
The Co-op
GB · December 15, 2021 10:37am

The Co-op
GB · December 15, 2021 10:37am

[New post] 2021:remote-first,butbusiness as usual

Co-op posted: " This time last year, I think we all imagined that working from home so regularly would be temporary. But here we are, a year on. The Digital Product and Design team is not fully remote like we were fo"
The Co-op
GB · November 19, 2021 12:19pm

The Co-op
GB · November 19, 2021 12:19pm

[New post] How were prioritising responsible design

Co-op posted: " Last week, the product and design team attended Design Council’s 2-day event Design for Planet which coincided with the United Nations Climate Change Conference, COP26, and our Co-op26 camp"
The Co-op
GB · November 8, 2021 3:08pm

The Co-op
GB · November 8, 2021 3:08pm

[New post] Introducing the Co-op Experience Library

Co-op posted: " The Co-op Experience Library is a collection of guidelines, tools and resources to help us create better customer experiences at Co-op. It’s the latest iteration of the Co-op Design System, and it's for anyone working on products, serv"
The Co-op
GB · October 5, 2021 11:24am

The Co-op
GB · October 5, 2021 11:24am

[New post] Improving the customer experience for Nisas independent retailers

Co-op posted: " Last week we published a post that explains what we mean when we talk about customer experience at Co-op. Today’s post aims to show the applied, practical side of some of the things we spoke about. We’re using a piece of work that we – the Cust"
The Co-op
GB · September 29, 2021 9:00am

The Co-op
GB · September 29, 2021 9:00am

[New post] Introducing Co-ops Customer Experience Strategy team

Co-op posted: " Co-op recently created a new Customer Experience (CX) Strategy team. This post explains why our team exists, our purpose and how we work. What we mean when we say ‘customer experience’ Customer experience (CX) is how a cust"
The Co-op
GB · September 27, 2021 12:51pm

The Co-op
GB · September 27, 2021 12:51pm

[New post] Inclusivemeetings: encouraging collaboration from all

Co-op posted: " Remote working means that the way organisations and teams collaborate has changed. We’ve created 7 guidelines that we hope will help people to collaborate effectively, respectfully and inclusively. Here they are. You can "

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