Cromwell Tools and Building Supplies
Cromwell Tools and Building Supplies

Business Support Update Message - British Safety Council

Email sent: Jun 29, 2020 9:00am

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Business Support Update Message - British Safety Council

Dear -,

Coronavirus (COVID-19) has affected our lives and challenged us all in recent months. Thankfully, things are returning to a new normal and we are busy helping companies re-open or ramp up production once again.
 
Our priority continues to be the safety and wellbeing of team members, whilst ensuring we continue to deliver an exceptional level of service and support to keep your operations running. To this end, we are delighted to announce that the British Safety Council have confirmed our policies, procedures and arrangements relating to the control of COVID-19 in the workplace are in accordance with guidelines. We were also recognised for the significant investment we have made in the safety of our employees in order to keep our operations running.
 
We are a vital cog in keeping the wheels of industry turning and are proud to share our Recovery Plan with you. This plan sets out the actions we have taken in our business to give you total confidence in the important part we play in your business operations.
  • Business Recovery Plan – We have updated our pandemic Resilience Plan to explain our recovery measures across our organisation, that includes health and safety protocols so we can continue to serve you. The British Safety Council COVID-19 Assurance Assessment covered all aspects of our Risk Management and Control Measures – a copy of our certificate can be seen here. A copy of our Recovery Plan is available here.
  • Everything you Need We are working hard to ensure we have excellent availability of the products you buy and will need for the new normal. Where necessary we have air freighted millions of masks, gloves, and other key PPE products. Our COVID product offer is available here. We are providing fast quotes, competitive prices and significant local stocks and high levels of delivery service, often using our own new delivery vehicles. Our experienced technical team and account managers are available with expert advice on the right product solutions for you.
  • Service and Support – All our Account Managers/Reps are back at work from 1st July and they are available to visit in person or virtually via a video call. We have recruited more locally based telephone Advocates and our contact centre hours have been increased to 7am-7pm Mon-Fri.
  • Cost Savings – Keeping spend under control is going to be more important than ever – we offer competitive prices across a wide range of products and brands and technical sales support to help identify cheaper alternative products and cost in use savings. Our vending solutions help reduce inventory levels and spend and reduce walk times.
  • Digital Solutions to Make Life Easier – More customers than ever are relying on our digital solutions including our public website, a B2B version of the site with additional features and EDI trading too. We can also supply vending machines to provide supplies within work ‘bubbles’ / zones as part of your safety programme and to evidence the supply of PPE to team members.
 
On behalf of all of us at Cromwell thank you for your continued custom and stay safe. 


Kind regards,


Neil Signature                        
Neil Jowsey                                    Elaine Barnes
Managing Director                          Chief Customer Officer
 
Copyright © 2020, All rights reserved.

Our mailing address is:
Cromwell Group UK
65 Chartwell Drive
Wigston
Leicester, LE18 2FS
 

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