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Hello,

The health and safety of our passengers and our crew is our priority, never more so than with the evolving situation regarding COVID-19.

What we’re doing
We are following directives issued by the World Health Organization (WHO), the UAE Ministry of Health and Prevention, Dubai Health Authority and our industry bodies. We continue to work closely with our airport and airline partners to ensure that all safety measures are in place and in line with international standards.

Considerable effort is underway to provide you with the assurance that we are following the internationally recommended guidelines and here are some of the steps we are taking:

- Our aircraft cabins are being cleaned with eco-friendly chemicals known to protect against viruses and germs, leaving a long-lasting protective coat. 

- If there are any changes to your flight, we will contact you directly to discuss the options available to you. Please do keep your contact details up to date through Manage booking.

- All the latest information on our flight schedule can be found on the Operational Updates page on flydubai.com.

- A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.


Customer enquiries
To give you greater flexibility, we have introduced a no-modification-fee policy for all bookings made between 10 March and 31 March 2020.

- You can amend your booking online via the Manage booking tab on flydubai.com.

- If you’re travelling within the next 96 hours, please send us a private message on Facebook.

- If you’re travelling within the next 48 hours, please call our Customer Centre on (+971) 600 54 44 45.

- If you’re travelling at a future date, please contact us by sending an email to [email protected] with “Change my booking” in the subject line or via Contact us on flydubai.com.

- If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your options.

We all have a role to play to protect ourselves as well as our community and the wellbeing of our passengers and crew remains our priority. We look forward to welcoming you onboard.

 The flydubai Team
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