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Hello,

Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) in the UAE, our passenger flights will be suspended from Thursday 26 March 2020 at 23:59 (UAE local time) until Thursday 09 April 2020 at 23:59 (UAE local time) as part of the precautionary measures being implemented in response to COVID-19. 

If you were booked to travel on a flydubai flight that has been cancelled, please go to the “Manage Booking” tab on flydubai.com where you will be able to rebook or request a refund to flydubai voucher. 

If you require further assistance, you can call the flydubai Contact Centre on (+971) 600 54 44 45, send an email to [email protected] with “Change my booking” in the subject line or send a private message on Facebook. We are always here to help; it’s just taking us longer than usual to get back to your enquiries. You can expect a reply on social media in one week and a reply by email within 30 days. We are committed to getting back to you.

If you made your booking through a Travel Agent or Travel Partner, please contact them directly regarding your refund and rebooking options.

Travel advisories will continue to be available on flydubai.com and are updated on a regular basis. 

We would like to thank you for your patience and loyalty. Although we cannot be together now, we will be together again.

The flydubai Team
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