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📢 Update #11 from Mila: The refreshingly thoughtful air purifier

Email sent: Jun 29, 2020 5:25pm

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New Campaign Update!

The Mila: The refreshingly thoughtful air purifier team just posted.

posted by Mila Cares

Jun 29, 2020 • 2:18PM PDT

Gutentag Europe!

Dear fellow air breathers — 

Milas are officially Europe-bound! 

Our first container load of shipments to all European backers have cleared customs and are currently on their way to our warehouse in London! 

 

Here's what you can expect next: 

For backers in ...

  • Europe:  This batch of 932 units is expected to land in Europe on July 28.  We'll work with our shipping partners to clear European customs and duties, which we'll handle on our backers' behalf for seamless delivery. Those in the UK can expect their units around the first week of August, with varying transit times for other countries.  You'll have an opportunity to change your address up until the time your pledge is ready for processing at the warehouse, and will receive a tracking number once it's with your local courier.

 

  • US/Canada ?? ??  :  Both shipments are currently on track to land in Moreno Valley, CA for West Coast Backers on July 2, and Chicago, IL for Midwest/East Coast/Canadian Backers on July 7.  Currently, both ships are in international waters gliding across the Pacific.  You'll have an opportunity to change your address up until the time your pledge is ready for processing at the warehouse, and will receive a tracking number once it's with your local courier. 
  • Australia ??   We expect Mila units to land in Australia the week of July 20. Shipments for both are currently awaiting customs clearance and are scheduled to load this week.  You'll have an opportunity to change your address up until the time your pledge is ready for processing at their respective warehouses, and will receive a tracking number once it's with your local courier. 

 

  • China/Hong Kong:  Last but certainly not least, we locked addresses for shipments to China/Hong Kong earlier last week and those shipments are currently being prepared to start going out in early July. Be on the lookout for tracking numbers as they ship. Hint: some of you might be the first to get your Milas. 

 

Some shipping FAQs: 

  • What was the cutoff date to be included in this first batch of shipments? If you finalized your Backerkit survey by April 30, your perks will be part of these initial batches. If you finalized your survey after then, your pledges will now ship out in mid-July.

 

  • How can I change my address? Please go to http://mila-igg.backerkit.com and use the email address associated with your Kickstarter account to log-in and change your address.

 

  • When will I receive a tracking number? You'll receive a tracking number once your Mila is with your local courier.

 

  • Which courier will be delivering my package? This will vary by region. Due to COVID-19, our shipping partners have seen many local couriers shift operations — they will select the courier that can get packages to our backers the quickest at the time they’re ready to hand off packages for that last-mile delivery.

 

In other news ... 

  • Mila App: The Mila app is currently under review by the App Store.  This process is expected to last for another week, and we will have apps in both the App Store and Play Store by early July. 

 

  • Alexa/Google Home: Development on both platforms are well underway, and we are currently testing out the Alexa skill with our beta testers.  We expect to start testing out Google Home in early July.

To cleaner air for all —
The Mila Team

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