📢 Update #17 from Qubix 2: Make Unpacking A Thing Of The Past

Email sent: May 28, 2020 10:01pm

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New Campaign Update!

The Qubix 2: Make Unpacking A Thing Of The Past team just posted.

posted by LiteTravel Collaborator

May 28, 2020 • 6:43PM PDT

Our Latest Progress

Hi LiteTravellers, we are back with another update. 


We would like to extend our heartfelt gratitude to all our backers who are included in the current fulfilment batch for keeping a positive attitude while waiting for their Qubix 2 reward. We appreciate your patience and understanding more than we can say! 


We also hope that you and your loved ones are well and safe. 


Next Fulfilment Batch


As we previously shared on our last update, our trusted fulfilment centre advised us to delay the shipping of this current batch due to the current global situation. 


As always, we keep our promise of letting you know our progress with honest and transparent updates.


We are happy to let you know that some couriers already resumed their operations after temporarily closing for a few weeks, however, shipping options are still limited and the majority of them are working with a very reduced workforce (only the bare essential personnel), which makes them slower than usual when processing packages. 


That said, it is with our best intentions that we postponed the fulfilment of this batch. 


To share some very important insight with you, the last shipment batch we sent out was in March. From that batch, there are some rewards that are still undelivered. Some are still stuck in transit stations for weeks without tracking updates. International shipping has been very hard to track and predict lately.


As always, you are extremely important to us. That is why we want your Qubix 2 experience to be as smooth as possible. Because we value that, we wouldn’t want to send out packages and take the risk of any mishaps (being lost in transit, packages being delivered incorrectly, or extremely delayed delivery without tracking updates for weeks) happening to your reward. All this would defeat our purpose of sending the shipment out so your rewards can reach you.


As online customers ourselves, we understand how frustrating it can be to check on the tracking link every day and not see any fresh updates, thinking that the package is either lost or stuck somewhere. 


During times like this, which are unprecedented and not aligned with our usual performance of delivering on time, your patience and understanding are more important than ever. It is a bit tough to predict exactly how the situation will change in the coming weeks, but as we navigate it together, we’ll always make sure to keep you updated.


Rest assured, we are also doing our best to work with our fulfilment centre to find other shipping options that we can use to dispatch this current batch. As soon as we find a good solution that will leave you satisfied, we’ll start the fulfilment of this current batch. And of course, we’ll make sure to post a new update to let you know all about it.


We are doing daily follow-ups with our shipping partner and we aim to share a new update with you in the next 2 weeks. That way we hope to maintain a good balance between keeping you in the loop with the situation and not bombarding you with updates too often.


That’s it for now.


Your patience and understanding of the current situation is greatly appreciated. Stay safe and have an amazing week ahead. 


The LiteTravel Team

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