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📢 Update #8 from Breathe99 - B2 Mask

Email sent: Jul 31, 2020 5:00pm

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New Campaign Update!

The Breathe99 - B2 Mask team just posted.

posted by Breathe99

Jul 31, 2020 • 1:55PM PDT

Backerkit surveys + Shipping & Delivery Update

Hey B2 Backers,

Max here to discuss important next steps for getting you your B2 Mask. I will go over the following items:

  • Material shortage + delivery timeline impact
  • Backer surveys + shipping addresses
  • Updated Shipping / Delivery Times
  • Backers as VIPs

Material shortage + shipment delay

Two weeks ago we posted the following update to our Kickstarer page: https://www.kickstarter.com/projects/breathe99/the-b2-mask-innovative-respiratory-protection/posts/2894764

In this update we explained that our manufacturing partner ran out of the critical, custom-blended material used to make the facepiece of your B2 Mask. Our specialty materials supplier shared with our team that the material was “in stock and ready to go.” However, what they meant was “the raw materials to make the resin are in stock and ready to go, but it will take two weeks for us to blend these materials together and ship you the final resin.”

Our team did not want to use a different resin and compromise the quality of your mask, so we were faced with the tough decision to delay shipments for later Kickstarter backers and you - our supporters on Indiegogo. This material has since arrived, and we are back up and running on production and shipping.

We apologize for not cross-posting this update to Indiegogo and making you aware of this delay sooner. We appreciate your patience and WILL work to make it up to you (refer to "Backers as VIPs" section).

Updated B2 Mask Shipping Timelines

We have shipped ~16% of our Kickstarter backer orders and are quickly increasing our speed of production. As mentioned in the previous section, there will be a 2 week delay for your shipment but we are back up and running and will get you your masks soon. The updated shipping estimates are as follows:

Updated shipping date estimates

  • IGG Backer # 1-~500: estimated ship window of 8/17-21
  • IGG Backer # ~500-1200:  estimated ship window of 8/24-28
  • IGG Backer # ~1200-2000: estimated ship window of 8/31-9/4
  • IGG Backer # ~2000+: estimated ship window of 9/7-9/11

Additional details

  • Transit times: To get estimated delivery times, Add 3-5 business days for US addresses (UPS Ground) and 8-15 business days for addresses outside of the US (USPS International First Class).
  • Tracking Numbers: You will receive a tracking number to the email address you used for Kickstarter and Backerkit . This email will be sent from Backerkit, so please check your email and spam folder regularly during the shipping dates that correspond to your backer number
  • Customs / International Fees: Please note that if you are an international backer, there may be additional taxes and fees that apply to your order. These fees vary depending on which country you are in, and how many masks you ordered.
  • Expedited Shipping: We receive a lot of inquiries from front-line workers, travellers, and other folks who want to receive their masks sooner. We know that you are waiting on your B2 Mask for many important reasons, however making exceptions to our fulfillment process introduces further risks and delays. To be fair to all of our backers, we can’t offer expedited shipping or skipping the line. We feel your frustration and are working our hardest to ship orders quickly. Please email support@breathe99.com if you’d like to speak to us about your situation. 

Backer Surveys + Shipping Addresses

As a result of the shipping delay, we will leave our campaign open until Monday, August 10th, at which point we we will close our IndieGogo campaign and send each of you a backer survey. These surveys are how you provide us your preferred shipping address and they also give you the opportunity to add more masks or filters to your order. We are using a software called Backerkit to help us manage these surveys, so you should expect to see an email from Backerkit on 8/10/2020 asking you to fill in your information. Several of our Kickstarter backers told us that these emails went to their spam folders so we highly recommend you check there.

Please fill out your surveys as quickly as you can in order to avoid potential delays in shipment (we can’t ship to you if we don’t have your address!).

Backers as VIPs

Backing an Indiegogo project is a great way to help early-stage entrepreneurs bring new products to market. From buying essential capital equipment to purchasing supplies for your mask, none of this would be possible without your support (seriously).

In an effort to demonstrate our gratitude for your continued support and patience - especially in the face of delays - we will provide backers with exclusive discounts on future filter purchases and new overlay designs that are being created. We want B2 Mask to bring you a lot of value in months to come and will provide more detail on these discounts as soon as we fulfill our crowdfunding orders.

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