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Letter from IQAir North America CEO

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Letter from IQAir North America CEO
Dear Valued IQAir Customers,

As we near the end of this challenging, historic year, I wanted to take a moment to personally thank you.

2020 has been difficult on everyone. The pandemic has changed our lives on every level — how we school our children, how we spend time with loved ones, and how we shop. On top of that, wildfires raged up and down the West Coast, resulting in some of the poorest air quality our country has ever seen.

COVID-19 and the wildfires shined a spotlight on the importance of air quality. Here at IQAir, we have been dedicated to helping people breathe cleaner air for over 50 years, and this year was no exception. But this year, we experienced much higher customer demand than usual as people sought out solutions to protect themselves and their families.

As we were happy to help more people improve their air quality, we were also challenged to appropriately meet the demand. We have learned from the challenges we faced, such as longer hold times and supply chain challenges that resulted in backorders.

In response, we have made the following changes to ensure that we are serving you as best as possible:

  • Improved our Supply Chain Management
  • Improved our fulfillment process with more quality assurance
  • Expanded our Customer Care Team
  • Established a Customer Care Concierge to answer 80% of all calls within 30 seconds
  • Better integrated order status within our website and communications

As a token of our appreciation for your business this year, please enjoy the following coupon to use for $25 off your next purchase at IQAir.*

Promo Code: THANKYOU

We wish you a safe and wonderful holiday season and hope that 2021 is a better year for all of us. Thank you for choosing IQAir.

Sincerely,
Glory Dolphin Hammes
CEO of IQAir North America

* Coupon can only be used once per customer on air purifier systems and is not applicable to filters or accessories. Expires 12/31/2020 at 11:59 PM PST.

Letter from IQAir North America CEO
Dear Valued IQAir Customers,

As we near the end of this challenging, historic year, I wanted to take a moment to personally thank you.

2020 has been difficult on everyone. The pandemic has changed our lives on every level — how we school our children, how we spend time with loved ones, and how we shop. On top of that, wildfires raged up and down the West Coast, resulting in some of the poorest air quality our country has ever seen.

COVID-19 and the wildfires shined a spotlight on the importance of air quality. Here at IQAir, we have been dedicated to helping people breathe cleaner air for over 50 years, and this year was no exception. But this year, we experienced much higher customer demand than usual as people sought out solutions to protect themselves and their families.

As we were happy to help more people improve their air quality, we were also challenged to appropriately meet the demand. We have learned from the challenges we faced, such as longer hold times and supply chain challenges that resulted in backorders.

In response, we have made the following changes to ensure that we are serving you as best as possible:

  • Improved our Supply Chain Management
  • Improved our fulfillment process with more quality assurance
  • Expanded our Customer Care Team
  • Established a Customer Care Concierge to answer 80% of all calls within 30 seconds
  • Better integrated order status within our website and communications

As a token of our appreciation for your business this year, please enjoy the following coupon to use for $25 off your next purchase at IQAir.*

Promo Code: THANKYOU

We wish you a safe and wonderful holiday season and hope that 2021 is a better year for all of us. Thank you for choosing IQAir.

Sincerely,
Glory Dolphin Hammes
CEO of IQAir North America

* Coupon can only be used once per customer on air purifier systems and is not applicable to filters or accessories. Expires 12/31/2020 at 11:59 PM PST.

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14351 Firestone Blvd | La Mirada  | 90638
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14351 Firestone Blvd | La Mirada  | 90638
Forward to a friend | Manage Preferences | Unsubscribe
 
                                                           

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