Keap
Keap

Shipping Restarting

Email sent: Jun 30, 2020 8:05pm

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A Further COVID-19 Update From The Keap Studio
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Keap

Dear Keapers,

It’s been three full weeks since we were able to return to the Keap candle studio, and everything has gone smoothly so far — Keap scents are once more filling the air! 

Thus far, our focus has been on pouring thousands of candles all the while ensuring that we don’t take any shortcuts to quality or safety in the process.

As we announced in our earlier June update, we will begin shipping now that we have some candles in stock again. With so many backed up orders, we’re working on batches of orders with similar scents and shipping configurations. It is hard for us to say exactly when your candles will ship, but we anticipate we’ll be able to get out all waiting orders over the course of the next 4-5 weeks. As a reminder: please let us know if there are any address changes or urgent shipping needs for your orders, and we’ll do our utmost to accommodate these.

Given the immediacy we’ve been trained to expect by the Amazon-machines of the world, I am deeply appreciative of your understanding that we can only pour and ship as fast as we are humanly doing. Thank you for supporting this reasonable way of doing things! 

Since we’re talking about all things shipping here, I’ll also add that in the summer months — and particularly in the back of hot delivery vehicles where it can approach 150º+—we have seen cases where candles have arrived melted! If for any reason your candles arrive in a poor condition, please let us know. We know you might feel worried about mentioning this during a pandemic, but pandemic or not, we want you to be happy with your candles!

With warmth and gratitude,

Stephen

Candles getting packed up at the studio this week!

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Keap Co. 67 35th Street Unit C415 Brooklyn, New York 11232
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