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How to Measure Customer Service KPIs in 2021

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Strategies and tips for growing your business


8 E-commerce Personalization Techniques to Reduce Bounce Rates

You only have a few seconds of a visitor’s time to make a good first impression. So, what can your website do that would hold them on-site longer and increase the potential for a conversion? These personalization techniques may be just what you need to reduce your site's bounce rate.


Do you want a complimentary website analysis?

We're looking for a handful of SaaS and product-led companies using our tools to be part of an ongoing educational video series.

Let us know you're interested at the link below for the opportunity to have your site reviewed by a Lucky Orange conversion expert. If selected, you'll receive a video analysis of your website, no work required on your part.


Optimization Strategy:
Use Session Recordings to Evaluate Campaigns

Have you ever wondered if the traffic you’re getting from your paid ad campaigns on Instagram, Facebook or Google is valuable? Do you know if your ads are targeting quality visitors who come to your site and stick around long enough to convert? 

Session recordings give you a front-row seat for visitor behavior. By following the strategies laid out in this step-by-step guide, you’ll be able to identify recordings that show the behavior you’re hoping to track within the audience you care about most.  


10 KPIs for Evaluating Customer Service Teams

When managing an e-commerce business, it’s important to know how successful your efforts are across all business functions. That includes knowing how well the customer service team is doing. And most importantly, how their performance is affecting customers.

Here are ten key metrics to consider when it comes to monitoring the success of customer service efforts.


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