Matthews Studio Equipment
Matthews Studio Equipment

On behalf of our MSE team.

Email sent: Apr 23, 2021 4:06pm
A message from Tyler Phillips
On behalf of our Matthews Studio Equipment team,
We hope you and your loved ones are well. The world is experiencing a unique moment in history that affects all of us personally and professionally. As people spend more time at home, they welcome media of all types. There is unprecedented demand for new content. That’s been a real shot in the arm for the television and motion picture industry. We are grateful that our clients are turning to MSE to help make their busy workdays more efficient during a difficult time. 

We have always held Matthews to the highest standard in grip equipment and are proud of our Hollywood roots and American manufacturing. Even during the pandemic, we are making every effort to deliver the grip essentials folks require and to design new products to increase COVID safely compliancy. We are forever grateful to our friends who have continued to choose our products through thick and thin times.
Delivery Dilemma
Thanks to good planning, we have historically been able to fulfill orders within a matter of days. Unfortunately, today some things are out of our control. Supply chains are strained across many industries due to COVID-19, weather events, port holdups, and shipping catastrophes. Material availability, staffing shortages and unprecedented demand has impacted our ability to swiftly fill some orders. While we have tried to inform clients of realistic delays, for the first time in our 51-year history we are experiencing delays that are totally out of our hands. We understand that these stumbling blocks effect you so we want to share what today's challenges mean for availability this season.
Where We Stand
Although some of our gear faces delays until early summer, other items are in stock, immediately available. Unfortunately, some wait times are longer than expected. For those experiencing a delay on your order, we apologize and thank you for your patience. Be assured that we are fulfilling orders in the sequence they were placed. If you are planning an upcoming project that will include a purchase, please place your order early to get on the schedule.

We understand that regardless of these unprecedented times you still depend on us to deliver the same high standards in quality and support. To help get back up to speed we are investing in expanding our capacity to serve you through additional staff, equipment and increasing warehouse space.
Moving Forward
Your trust and patience have been a valued gift to the MSE family. We will continue to share routine updates about any changes to your estimated delivery schedule. Please feel free to call us at 1-818-843-6715 and we will be happy to clarify your concerns.
Best of luck as we all navigate back to normal.
Matthews Studio Equipment, Inc. | 4520 West Valerio Street, Burbank, CA 91505
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