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Answers to the most frequent questions about using e-collars.

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  • Is the collar waterproof? Can my dog swim with e-collar on?
The receiver collar is fully waterproof. Nevertheless, we do not advise it for long swimming sessions. It’s fine if your dog jumps into the water and comes out. Heavy rain is also not a problem. The remote transmitter is not waterproof (excluding fully waterproof models P620 and P620b).
  • How long should the training session be?
Training sessions should be kept short and positive, around 10-15 minutes.
  • Can I attach a leash to the receiver collar?
No, this can result in pulling the contact points too tightly against your dog's neck, causing the injury. Use a separate collar when needed.
  • How long can I leave a receiver collar on my dog?
The collar is not designed to be worn continuously. We recommend the collar be worn only during training sessions or other outdoor activities. Avoid leaving the collar on dogs for more than 4 hours per day. We recommend you reposition the collar on the dog's neck every 1 to 2 hours.
  • I have a long-haired dog, what length of contact points should I use?
Longer contact points are required for dogs with long thick hair to reach the dog's skin easily. Sometimes it is necessary to trim your dog's hair around the neck slightly. However, you should not shave it completely to avoid skin irritation or injury.
Read more answers
P620 Pro Field Trainer, Fully Waterproof
P620 Pro Field Trainer, Fully Waterproof
M919-2 Premium Shock Collar for 2 Dogs
M919-2 Premium Shock Collar for 2 Dogs
XPro-3 Remote Dog Training Collar
XPro-3 Remote Dog Training Collar
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