An important COVID-19 update for our community

Email sent: Mar 17, 2020 6:18pm

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To our SSENSE community around the world,


As we continue to assess and respond to the impacts of COVID-19, we have implemented precautionary measures to help keep our employees and communities safe, while doing our part to limit the transmission of the virus:



  • We employ over 800 individuals and collaborate with an extended network of creatives, freelancers, and partners. We are doing everything we can to maintain their livelihoods and provide support to our community during this tumultuous time.

  • We have enforced a Work From Home Policy for all employees who are able to do so and have streamlined critical on-site staff.

  • We have increased precautionary and hygienic measures across all our locations.

  • We are doing everything we can to financially support our employees.

  • We have cancelled all business-related travel and have implemented safety measures for individuals returning from travels.



  • We are continuing to accept and fulfill orders in a safe and hygienic manner. Please contact our Customer Care team if you have questions regarding the status of your order.

  • We have temporarily closed our flagship store, SSENSE MONTRÉAL, until the situation improves and are providing alternative work arrangements for store employees.



  • We have postponed SSENSE events to encourage social distancing.

  • We urge you to do what you can to help slow the spread of transmission in a kind and respectful manner. We must all do our part to protect our respective communities and the individuals who are most vulnerable.


While being a digital-first company has its benefits, we will miss the IRL moments for now. In the meantime, please stay connected by following us @ssense for updates. We will continue to keep you informed as we adapt to the situation.


Please exercise caution and prioritize your health. Let’s look out for each other.



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SSENSE 333 Chabanel W, #900 Montreal, QC H2N 2E7 Canada

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