Swiss International Air Lines -NO Emails

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SWISS on track after the turnaround and investing in stability going forward

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September 15, 2022 6:17am

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Dear guests,

We are overjoyed to have you back in the air! The past twelve months have been at times even more challenging than the start of the pandemic, but even then, we have managed the turnaround of the company. The hard work of the SWISS team is paying off.

Thanks to the restructuring that we conducted last year, we have kept our word to all our stakeholders and are back to profit again in the first half of 2022. With this financial stability, we can now invest once again in product developments, sustainability and our customer service. The introduction of the SWISS Premium Economy on our Airbus A340-300 and our Boeing 777 is fitting to our customers’ growing demand for more privacy, more comfort and more individuality throughout the entire SWISS long-haul fleet. With the promising industrial advancements from our solar fuel partner Synhelion, we will be the first airline worldwide to use their unique product. This brings us one step closer to our goal to reduce our net carbon dioxide emissions to zero by 2050 and make air travel more sustainable.

The entire industry has had to ramp up at a pace we have never seen before. Be it airlines, airports, air traffic control or handling partners - everyone was overloaded and had to cope with the huge pent-up demand for air travel. In this environment, our target was to make a realistic flight plan and execute it. This led us to the early decision, starting already in April, to reduce the capacity of the network in order to avoid any last minute cancellations during the summer period. Those early revisions combined with the reliable work by our Swiss airport and handling partners lead to a remarkable achievement. More than 99% of all flights this summer in July and August flew as published, far fewer last-minute cancellations than in the comparable period in 2019.

Going forward our focus will remain on stability, and all our actions aim towards highest possible reliability. Therefore, we have committed ourselves to a conservative winter flight schedule, as well as a new short-term partnership with Air Baltic, an existing Lufthansa Group provider. This partnership brings further stability to our production as well as improves the wellbeing of our own colleagues following the demanding summer.

We are now in constructive talks with our employee representatives this autumn, to secure the continued high quality and Swiss hospitality. We have decided to invest millions in additional customer service center capacity and in our call center in Basel. This will allow us to once again offer the premium servicing standard by the end of 2022 which we are known for and which you value so much.

We have an unprecedented two and a half years behind us, and we now have turned the page and want to whole-heartedly thank you for your continued trust for flying and supporting SWISS. Without you, we would not be here today. So, apart from the already returned state backed credit, we hope that we can pay back your trust, by once again reliably connecting Switzerland to the world, the SWISS way.