The Closet Trading Company
The Closet Trading Company

UPDATE: We're open for contactless selling!

Email sent: May 16, 2020 11:00am

Is this your brand on Milled? You can claim it.

We’re writing to share some good news. After two months of temporary closures, this week we will begin reopening our stores.

To Our TCTC Community,


We’re writing to share some good news. After two months of temporary closures, this week we will begin reopening our stores. We miss you all terribly, and so look forward to seeing your faces, even if it is from 6 feet away.


For now, “opening” will mean giving you options to sell or consign your items in a safe, contactless way. 

Choose what works best for you:

  • In the stores that are opening, drop the items off at our door, where a buyer will be waiting. (By Appointment Only)

  • Pull up curbside and pop your trunk. We’ll come out and grab the items so you can stay in your car. (By Appointment Only)

  • Mail the items in to us.

  • Schedule a contactless home pick-up appointment.

Click Here to submit your request for an in-store drop off/curbside pick-up, home pick-up or for more information on mailing your items to us.

We will continue to serve you by selling your items online at theclosettradingco.com for the time being, and eventually in our stores when it is safe and permitted to welcome you in once again. We have health and safety procedures in place for our store teams, including requiring daily health evaluations, masks and gloves at all times while handling inventory or in the stores, and additional cleaning procedures. We will also be quarantining all incoming consignments for 48 hours before processing them, and will treat every garment with UV light and 395℉ hot steam before making it available for sale.  We’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance.
 

You can find more details about your local store, including our new hours of operations by clicking here and then selecting "Locations" at the top of our page.


We’re doing our part to make the curbside and in-store experience as safe as possible for everyone, and we need your help. When you come to our stores, our employees will be wearing face coverings, and we’re going to ask that you wear one too. It’s a simple thing that we can all do right now to take care of one another and, if you forget yours, we’ll have disposable face coverings available. We also ask for your cooperation by only bringing us items to sell that are freshly laundered in hot water or dry cleaned, and by packaging your clean items in a sealed bag (stapled or taped is just fine). To protect our team members, if consignments come in that include items which are not freshly laundered, we will not be able to go through any of the items in and will have to return them to you.


While we can’t wait to shop with you in person once again, we will keep doing our best to get you all the fashion, deals, and inspiration you need through our digital channels. We are open for shopping 24/7 at www.theclosettradingco.com, with new arrivals added daily. If you haven’t checked it out yet, don’t forget to use code “FIRSTTIMER” for 20% off your first purchase. In the coming weeks, we’re also rolling out virtual events and gatherings for customers, in-store pick-up for online purchases, and an improved returns process.


If you are an existing consignor and you have questions about your account, please click here to send us a message and someone from our team will be in touch with you as soon as possible. 


Few things make us happier than serving our customers in our stores. The journey is far from over, but we are making progress, and we’re grateful for your support and understanding right now. To everyone who has reached out with a word of encouragement or has helped support small businesses like ours in this critical time, thank you.


We hope to see you again soon. Be well and take care.
 

Warmest,
Your TCTC Team

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The Closet Trading Co.
2708 Main St
Santa Monica, CA 90405

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