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The 411 on our holiday sales (plus the supply chain explainer tiktok u never knew you needed)

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The 411 on our holiday sales (plus the supply chain explainer tiktok u never knew you needed)
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(Pictured: The Unbound team at our fall retreat)

👉  Holiday Shipping Estimates 

👉  Holiday Shopping FAQ's

Hey there!

As our team begins to prepare for the holiday sales this month, we thought it might be helpful to let you know what to expect this holiday season while shopping with Unbound, and frankly, most retailers.

The good news: we’ll be offering our best deals ever this shopping season.

Introducing The Patient Discount. Want an extra 5% off on top of our already voluptuous holiday discounts? Simply tick the Patient Discount box at checkout to let our team know that you understand delays are a part of life right now and you look forward to getting your vibes when they do arrive. After all, good things cum to those who wait. 

What is actually happening with the supply chain right now?

Good question! Our Senior Ops Manager, Shazi, explains it a bit here on Tiktok but the tldr is that delays at the major US ports have caused a backup of thousands of ships, and what used to take days to process now takes weeks. 

What can I do as a customer who is trying to navigate this?

  • Order items that are in stock *or* anticipate a delay for items that are not.
  • Plan to order as early as possible to receive your items in time for the holidays.
  • If you are purchasing in-stock and back-ordered items, we recommend making two separate orders to ensure your in-stock items arrive sooner as we will not be able to split shipments.
  • More than anything, please be patient- with us and with all people you might encounter in the retail and service industry this season. 

Finally, we want to take this opportunity to thank you- not just for reading through this wordy letter but for supporting us all year. Our team is made up of 8 people who are constantly striving for Unbound to be the most affordable, approachable sexual lifestyle brand on the planet. Our holiday sales matter deeply to our bottom line and we truly appreciate you supporting our biz. It’s not lost on us that you chose us instead of someone who might get things to you faster or cheaper (yes, looking at u, Jeff). So again, thank you, and if you should find yourself reaching out to us or any other company this season, remember that a pet pic can go a long way in making the person on the other end feel like a human too.

Thanks and happy shopping!

The Unbound team


Our small but stellar customer service team is available Monday through Sunday from 9 am to 5 pm EST. If you have a question, it might be answered on our FAQ page. 

We can be reached at [email protected] or start a live chat with our team during regular business hours. To start a chat, simply click the 💬  in the bottom corner of the site.

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