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How Premier America Built the Future of Customer Experience with Webex

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Upcoming Webinar | Wednesday, May 11 | 11am-12pm PT

Premier America: Insights from One of the Industry's Best.

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Hi -,


The pandemic placed an unprecedented strain on Premier America Credit Union. With branches closed and staff working from home, keeping banking activities up and running posed a huge challenge.

On May 11, we’ll be joined by Janaki Rao, VP and CTO at Premier America, to discuss how his company adapted to this new normal. And you can join us too!

This webinar will cover Premier America’s transformational story, including how the company:

  • Prioritized a better member experience and created a more agile business, with the help of Webex Contact Center.
  • Created delightful customer experiences by engaging them when and how they want via chat, text, social, email, or phone.
  • Managed the contextual experience across the entire customer journey for predictive, proactive, and personalized engagement.
  • Trained intelligent super agents through AI-powered assistance and with a new, modular agent desktop.
You’ll also learn how you can take advantage of a flexible contact center platform that is enterprise-grade, out-of-the-box ready, yet completely customizable to your needs.

Date: Wednesday, May 11
Time: 11am-12pm PT

Save your seat

 

 

 

EM# 6876
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