Woombikes.com - kinderleicht Radfahren
Woombikes.com - kinderleicht Radfahren

Hi -our update on the current situation

Email sent: Mar 18, 2020 4:42am
We are still here for you. We deliver to AUT, GER and CH. Check out for more information. #wecandothis

Dear woom community!


The coronavirus pandemic is changing people's lives all around the world right now. We wanted to give you an update on what we're doing here at woom in light of the current situation. We hope you stay safe and healthy and can enjoy the time with your loved ones as much as possible. Together we can do this.





Safety first

Our top priority is ensuring the safety of all woom staff and their families. But we are also committed to continuing our operations for you as best we can.

In line with the government guidelines, we are doing our bit to slow down the spread of the virus by asking our employees to work from home, which they have been doing since last Friday. It is only our warehouse team that is still working on site to make sure that we can get your orders sent out to you. We have introduced extensive hygiene measures in our delivery centres to keep everyone safe.

We would like to take this opportunity to thank every member of woom staff that is working hard to put a smile on lots of children's faces by ensuring that they receive their brand-new bikes soon despite the challenges we are currently facing. We are very grateful to our entire warehouse team for their fantastic team spirit and for their invaluable contribution towards keeping our business running during this difficult time.



Deliveries in time for Easter

As it stands (on 17/03/2020), if you place an order by 2 April, we are still in a position to deliver your items to you within the EU (not including Italy) in time for Easter provided that they're available for delivery by that date (please check the delivery date for each item).

There is, however, a chance that we will find ourselves faced with delivery issues or slight delays in the near future. Should this happen, we ask you to please bear with us.


Support your local dealer

The retail sector across Europe is being hit particularly hard by government guidelines being implemented to stop the spread of the virus. And, of course, our bike dealers are going to be amongst those affected. Even if they are temporarily closed, try giving them a call to see if you can work out a way of buying your bike from them as planned. Some retailers have their own online shops, which will allow you to place orders for home delivery as normal. When it comes to you getting your hands on your bikes, there is likely to be a simple solution out there. Whatever happens, we want a broad spectrum of specialist bike retailers to survive and we will be doing everything in our power to support our partners where we can.


On that note, we wish our partners all the best for the days and weeks ahead!



Make the best of the situation

We know that many of you are facing a tough time right now. But we all need to try and be there for each other. Get settled in nicely at home and use the extra time you'll no doubt have in your day to do things you didn't have time for before. How about you get your kids involved in your projects or start making plans for your next mountain bike adventure?

Let's finish up with a bit of good news from woom, where it's time for us to say...

Welcome to the suspension dimension!


Our long-awaited mountain bike with front suspension, the woom OFF AIR, is now finally available to order in our online shop. For all the stats and technical details on the woom OFF AIR, check this out. 

To celebrate the launch of our new mountain bike, we have published a blog post that tells you how to ignite your children's passion for mountain biking and unpicks what's necessary for a successful mountain bike ride with kids. You'll find plenty of top tips to help you plan your next mountain bike adventure!




We wish you all the best for the testing times ahead and encourage you all to stay strong. Take care of yourselves, focus on your health and be there for each other. We can do this.

woom GmbH, Inkustraße 1-7, Halle 14 Top 5, Klosterneuburg, Niederösterreich 3400, Österreich, +43 2243 23923

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