YogaClicks Ltd
YogaClicks Ltd

An update from Lucy

Email sent: Apr 28, 2020 12:00pm

Is this your brand on Milled? You can claim it.

   
   
CUSTOMER SUPPORT IN ACTION!
 

Hello lovely yogi,

How are you doing? Really? Tough, isn't it? Like me I am sure your first concern is for the health and wellbeing of your nearest and dearest, in particularly your elderly relatives. My step father has terminal cancer and his condition has changed recently – to the point that the paramedics had to be called out a couple of Saturdays ago. They were fantastic of course (just seeing the two guys in green made Mum and me breathe a sigh of relief), and now “the system” has sprung into action he is receiving everything he needs – including an NHS bed with feet helpfully stencilled on the mattress to make sure he points in the right direction. We are so grateful for the NHS, still managing to be there for those most in need - with a smile. 
 
As a small business owner I am also concerned about the YogaClicks team. Iselin, our lovely Customer Service lady, is sharing a house with five other people, one of whom works in a care home – so there is no going beyond the garden. It's tough but her two cats are doing an admirable job of keeping her sane, and putting their affectionate paw prints on customer emails. Laura, our Product Manager, is in a one bedroom flat with her husband, who is also working from home. We often see him in the corner of the screen on our daily status hangouts – considerately wearing headphones just like our Laura so we don't get an earful of his business. He even stepped in and shared his Excel skills with his wife, so we now have state of the art stock sheets - updated daily. Happy sixth wedding anniversary to the two of them – celebrated on Friday – in the flat.
 
Both girls have been making mala bracelets and packaging up any yoga jewellery orders from their dressing tables, while David and I have turned our house over to yoga mats. Last week a 20 ton articulated lorry pulled into our drive! Each one had to be individually labelled and wrapped, and then taken for posting in batches of 100 – because that’s all we can get in the car at one time. David makes a fantastic delivery boy! 100% reliable, fuelled only by M&S deli treats.
 
By bringing the majority of stock quite literally in house, we are minimising the risk to others, and you get your order as soon as is humanly possible. I am sorry for the times this hasn't gone as fast as we would like - we are doing the best we can and we are learning from it. In fact this strange time has really focused me on what we offer you in other ways – I want to make sure that as a brand we give you what you love and will get lots of use out of. So, we have removed around half the brands we used to offer so we can focus on the things that you really love, and by only offering what you want, we keep our costs down for you, and reduce waste, for the planet.
 
Most of all I want to say thank you. Thank you for your support and your understanding. We have had more messages than ever in the last few weeks – kind messages thanking us for our service and wishing us well. I hope that your yoga mats are holding you steady in this challenging time – giving you a place to call home, keeping you well – body, mind and spirit. Keep in touch and let us know how you are doing. We are there for you, even if it might take us a little longer than usual.
 
Stay well and safe.

With love Lucy x

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