Your safety and our response to COVID-19

To Our Customers:

These are difficult times, and the uncertainty that the Coronavirus (COVID-19) has imposed upon our families and communities is unprecedented. At Jos. A. Bank, we share your concerns and would like to underscore our commitment to the safety and well-being of our customers and employees. That is why we are closely monitoring and following updates, guidelines, and recommendations from both the Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO) regarding the status of the virus and its impact on the community at large.

Safe Shopping Experience

We are taking several steps to ensure the safety of our store environment as we continue to deliver the best possible experience to our customers and working environment for our employees. Specifically:

Asking employees to stay home if they or anyone in their household feels unwell

Stocking all our stores with additional cleaning and sanitizing supplies

Cleaning all surfaces of the entire store multiple times a day along with high-touch surfaces that will be cleaned even more frequently

Committed to Cleanliness

In addition to ensuring the physical store is clean and sanitized and employees are healthy, we want to make you aware of our ongoing process to ensure our clothing is also safe. We take very seriously the importance of following rigorous processes in the cleaning, sanitizing and preparing of our rental clothing. All rental clothing is immediately sent to our industry-leading dry-cleaning facilities where it is processed by our expert team for the next customer.

Flexibility and Support for Your Rental Order

We anticipate that many special events and proms will be postponed or cancelled. Either way, we want to assure you that if you have placed an order with us, we will be flexible and take care of you:

If your event is postponed, we will maintain your order details and measurements—a simple phone call can reactivate your order

If the event is cancelled, we will give you the choice of a gift card for the full amount plus an additional discount of 20% to use on any order (some restrictions may apply) or a full refund

Once you’ve made your choice, please give us a call

In some cases, we may learn of a change to your event and a member of our store or Customer Service team will personally connect with you to determine the best next step.

Please Stay Safe and Healthy

We will continue to closely follow guidance from the WHO, CDC and local health authorities. As this situation continues to evolve, we will ensure that our teams are ready to serve you—in the safest manner possible, including online at josabank.com and through our Customer Service.