Dear Dixxon Fam,
Hope you're living your best life with that awesome purchase from Dixxon! Your business means the world to us, and we're here to make sure your experience with our products is nothing short of amazing. Just in case you have any concerns (though we doubt you will, 'cause our stuff is top-notch), here's the lowdown on our return and exchange policy. We've got your back!
Return and Exchange Period: Any item that you don’t love can be exchanged and/or refunded within 60 days from the date of purchase. To be eligible, the item must be in new, unworn, unwashed condition, and must have the original tags attached.
Exclusions: Certain items are excluded from our return and exchange policy. These include hats, gaiters, underwear, swimwear without hygienic liners, and all items marked FINAL SALE. We conduct thorough inspections of all returned products based on the outlined guidelines to determine exchange or refund eligibility.
Returns Portal: Please note that our returns portal is designed for one-time use only. If you have multiple different orders that need to be returned we do not suggest using our returns portal, please send different orders in separately when utilizing the courtesy pre-paid label(s) you receive from our website.
Multiple Orders: If you have multiple different orders that need to be returned, we advise against using our returns portal for all items together. Instead, kindly send different orders separately when using the courtesy pre-paid label(s) received from our website. Sending additional items not listed on the order may result in the exchange/return for that item not being processed, and it will be sent back to you.
Shipping Label Costs: For returns, we deduct $9.99 for shipping label costs from the total product refund. Customers opting for an exchange will receive a courtesy return label.
We're all about dialing up the positivity in your Dixxon experience! Got questions or concerns about our return and exchange policy? No sweat – our fierce customer support team is locked, loaded, and ready to rock your world with assistance. Need quick answers? Scope out our FAQ for the deets!
Thank you for choosing Dixxon. We appreciate your trust in our products, and we look forward to continuing to bring you more kick ass gear!
Best regards,
Dixxon Customer Service
