Black Friday deals now on!

Includes: 10 Letters Free on Personalised, 30% Off Glass and more... NEW COLLECTIONS PERSONALISED MUGS REFER A FRIEND* VISIT OURFACTORY OUR SHOPS View online Don't miss our emails - add [email protected] to your address book. Registered office: Emma Bridgewater Ltd, Jubilee Barn, Ham Court, Bampton, Oxfordshire OX18 2HG. Registration No:1943787. VAT No:GB592 686292 Our emails no longer your cup of tea? Click here to unsubscribe. Terms & Conditions - Black Friday 1. All offers end at 23.59 GMT on Monday 26th November 2. We reserve the right to end offers and promotions early at our discretion 3. We reserve the right to extend offers and promotions at our discretion 4. For offers that require a promotional code, only customers who have been sent the code may redeem the offer 5. A product can only be subject to one offer within a single transaction 6. Refunds of products included in an offer will reflect the price originally paid for the product 7. For multi-buy offers (e.g. 3 for the price of 2) the cheapest item will be free 8. Exclusions apply to: products already subject to a discount; Outlet, seconds & discontinued products; Charity mugs (RAF Mug, Royal British Legion Mug), Charity Jute bags, electronic & paper Gift Vouchers; Collectors Club Membership, Experience Days, and Factory Tours. 9. Offers and discounts cannot be added retrospectively to an order. 10. In order to qualify for free delivery, the £40 threshold must be reached after any promotions or offers have been calculated. Terms & Conditions - 10 Letters Free on all Personalised 1. All personalised orders are considered final at the point of order placement. 2. Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items unless they are faulty. 3. Please be aware that, "Body" text refers to the side of the piece (or face if it is a plate), and "Base" text refers to the underside of the piece. 4. We aim to deliver personalised items within 2 weeks. 5. Orders that contain both personalised and non-personalised items will be sent in two separate parcels, to ensure non-personalised items are despatched within 1 week. 6. All personalised products are made to order and are subject to a 2 week delivery estimate. 7. Express delivery is not available for personalised items. 8. All of our personalised pottery is decorated by hand, so you may see a slight variation between personalised pieces depending on the lettering and pattern that you have chosen. 9. Unfortunately, we are unable to consider requests for specific decorators and/or layouts. 10. We will on send out first quality pieces, which means we may occasionally have to re-make it. If this happens, we reserve the right to sell the rejected sample in our Factory Outlet shop. 11. We reserve the right not to accept personalised orders if we believe the personalisation that has been entered is inappropriate and/or offensive. *Refer a Friend Terms & Conditions 1. You will receive a discount for each friend who orders from us for the first time 2. The discount excludes: products already subject to a discount; Outlet, seconds & discontinued products; RAF Mugs & bags, electronic & paper Gift Vouchers; Collectors Club Membership, fabric swatches and electronic items 3. In order for you to qualify for your offer, the friend you refer must be over the age of 18 and a new customer to Emma Bridgewater 4. There is no requirement for you to be an existing customer of ours 5. You must be over the age of 18 in order to share this offer 6. You cannot earn more than 5 referrer discounts in any 24 hour period, more than 25 referrer discounts in any 12 month period or more than £1,500 worth of discount in any 12 month period 7. Your discount will be delivered to you on the day that your friend buys from us (provided their order is not cancelled) 8. You will be notified by email when each friend that you have referred shops with us 9. Your offer will be valid for 3 months from the date earned 10. Your discount cannot be combined with other offer or discount codes in a single order 11. Discounts cannot be offered or applied retrospectively