The FastSpring Newsletter

In case you missed it: Apple Pay and Pix payments methods on FastSpring, Payout Statements and B2B self-serve Documents Library info from Customer Support, why optimizing local pricing is so important for global sales, and so much more!

Introducing: Apple Pay, Pix, and Preferred Payment Method on FastSpring

Check out our latest payments updates from Spring of ’24. Introducing:

• Apple Pay support for iOS, Safari, Mac, or Chrome for iOS to open revenue streams.
• Pix payments in Brazil for LATAM expansion.
• Preferred Payment Method in our checkouts to increase conversion rates.

These features and more are all discussed in our Spring Payments Launch post.

Welcome Back to the FastSpring Newsletter: Support Edition!

In this edition, you'll find valuable insights, exciting updates, and best practices we think you'll love. Dive into the latest payment features, revamped payout statements, and a self-service B2B document library. Plus, learn how to master Google Analytics 4 and Google Tag Manager for deeper insights. We're here to support you every step of the way! Reach out if you have any questions.

Owen Shribman
Director, Customer Support

Introducing FastSpring Payout Statements

You asked, we listened! We’re pleased to launch Payout Statements to provide you with detailed documentation breaking down your payouts. Senior Platform Support Specialist Beth Thorpe explains key details.

Resolve Issues Quickly: 9 Key Points to Include in Support Cases

You'll help our agents diagnose the problem quickly and get you back on track by including these nine details in your support case.
Get Customer Support Manager Luanne Albright’s tips.

Simplify B2B Sales With FastSpring's Self-Serve Document Library

We’re delighted to announce the addition of our B2B Document Library to the existing FastSpring Trust Center. Senior Platform Support Specialist Beth Thorpe explains that this library provides B2B buyers with all the commonly requested documents they need to confidently onboard FastSpring as their supplier before making a purchase. Read more about it here.

The Power of Google Analytics 4 and Google Tag Manager for Your Business

In this blog, Customer Success Engineer Phil Taylor takes us on a journey through the history of analytics, explains what GA4 and GTM are, and shows how they can supercharge your ecommerce endeavors.

New User to FastSpring?

Join Us for a Zoom Meeting!

Our support team offers Zoom meetings each quarter. This is an opportunity to meet the support team and get answers to the most frequently asked questions from our new users.
Please note that these meetings are high-level informational meetings to help you get started and meet the support team. Specific technical issues you may be experiencing should be handled through the Contact Us option in the Support Portal.
Join us for one of the sessions below!

Session 1:

• June 25, 2024: 9:00AM Eastern Time (US and Canada)
• Register in advance for this meeting: Registration Session 1

Session 2:

• June 26, 2024: 2:00PM Eastern Time (US and Canada)
• Register in advance for this meeting: Registration Session 2

After registering, you will receive a confirmation email containing information about joining the meeting.

FastSpring Customer Service Team Wins Silver Stevie® Award

FastSpring is proud to announce that our support team has won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category!

Successfully Switching From One-Time Fees to Subscriptions

In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions.

FastSpring and EBANX Forge Partnership to Expand Pix Payments for Digital Products in Brazil

Read our press release with Ebanx about how this new and exciting partnership aims to provide the best payment experience to Brazilian clients through local payments via the fast-growing and highly adopted Pix.

How Pix Helps Software Businesses Reach Buyers in Brazil

Explore Pix, the latest payment method in Brazil and the benefits it offers to video game, SaaS, and software businesses including: Financial inclusivity, lower transaction fees, and increased conversions.

FastSpring and DutchBasecamp Present: Optimize Local Pricing to Dramatically Increase SaaS Revenue

FastSpring and DutchBasecamp partner to explain why optimizing local pricing is so important, how it can lead to higher profits, and how FastSpring and DutchBasecamp can help.

May Event: FastSpring at SaaStock USA 2024 in Austin

FastSpring is a sponsor at SaaStock USA 2024, for three days of actionable content, business development, networking, team-building, and fun. Learn how to find us at the show through May 15th.

May Event: FastSpring at GamesBeat Summit 2024 in Los Angeles

FastSpring is a sponsor at GamesBeat Summit 2024, where leaders across the spectrum of the video game industry ecosystem meet and create change. Learn more about the show and where to find our booth.

May Event: FastSpring at VivaTech 2024 in Paris

FastSpring is a sponsor at VivaTech 2024, where leaders across the spectrum of the tech industry ecosystem meet and create change. Find out more about the show here.

Ready to Get Started?