Hi -,
You already know Pre-Orders are on and if you haven’t grabbed yours yet, just a quick reminder…
That SWEETTRIBE50 code (yes, the one with over $50 off) is still live, but not for long. If you’re thinking about it, now’s the moment to lock yours in.
👉 Use code: SWEETTRIBE50 at checkout
👉 Pre-order now
Below, I’ve added a quick rundown of the most common things people ask about. Hope it helps clear things up before you place your order 💕
Advent Calendar Q&A The Important Stuff
What is the Fairy Floss Advent Calendar?
It’s our 8th annual (and world-first!) Fairy Floss Advent Calendar, 25 days of handcrafted, gourmet fairy floss in petite 15g tubs, each paired with a surprise daily window message to make December just a little more magical. At least 15 flavours are award winning flavours.
Is it kid friendly?
Absolutely! It’s colourful, fun, and packed with flavour. While a couple of flavours might feel a little more “grown up,” this box is made to be shared and enjoyed by all ages.
It’s like a sweet dessert in every tub,not just fairy floss.
Think about a gelato window display… yes, it’s all ice cream, but every flavour has something different going on, fun ingredients, textures, and a little surprise in each one. That’s exactly what this is like!
Some people buy it as a gift for kids, others for teens or young adults. We often see the favourite aunties buying even five at a time, one for each of their nieces and nephews. Many others order it to share as a familyor even as a fun end of year office treat. Imagine opening a new window each day in December with your coworkers! instant joy!
Honestly, it’s for anyone with a sweet tooth (my mother in law still insists I save her one every year, and you know we’ve gotta keep the MIL happy!).
Why Pre-Orders so early in the year?
To help us plan! its a big project, Pre-sales show us if we’ll sell out fast (Sep-Oct) or if we need to order more boxes (if there is budget to do so, boxes than are custom, bulky, and minimum 2,000 when ordering!). It also helps us fund stock decisions.
Will the price change later on?
The base price will stay the same for now, but promo codes will change over time.
Right now, you’re getting the biggest discount we offer, it’s exclusive to our email TRIBE (that’s you!) as of 3rd August. Once the allocated number of boxes under this code runs out, it won’t work anymore.
We’ll release other promos as we go, sometimes they’ll be auto applied on the website, other times you'll need a code.
But just so you know:
The discounts we run in our ads once we start our ads campaigns for our Advent Calendar, will never be as generous as what we offer our TRIBE.
You’ll always get the best deal, especially if you order early. This is our way of saying thank you for sticking with us and jumping in first.
🚚 SHIPPING + PICKUP + SCHEDULES
Is it express post?
We don’t offer express post for the Advent Calendar, it’s a big box, and express shipping for just one Advent box can cost nearly $30 within Sydney, and anywhere from $60 to $120 outside of Sydney. It’s crazy, we know, which is why we stick to our planned dispatch schedule to keep things fair and affordable.
When do you dispatch?
We start sending boxes mid to late October to WA, NT, TAS and remote areas, then continue with the rest of Australia from early November. Sydney is always last dispatched in the final two weeks of November to time it perfectly, unless you let us know you are going away etc... and you need it earlier. (just email us with your order number to give us the heads up as soon as possible for us to schedule it).
How do we decide who gets their box first?
While we prioritise certain locations (like WA, NT, TAS and rural areas) so they arrive in time, it’s also based on a First In, First Out system. The sooner you order, the earlier your box is added to the schedule, so getting in early helps lock in your spot.
Our Schedule runs like this:
WA, NT, TAS & remote areas go first → then everyone else → Sydney is last, mid to late November, so it arrives just in time. Thats right, for is you didnt know, we are in Sydney, we make it in Sydney and we dispatch from Sydney.
Can I pick it up?
Yes, if you’re in Sydney. Just add “PICKUP” in the notes, and we’ll refund shipping once it’s ready to be collected mid Nov, with day options to pick up from our PEAKHURST NSW 2209 warehouse.
🍭 FLAVOURS & ALLERGENS
Can I choose the flavours?
Not for this one, the Advent Calendar is a set box, carefully curated and packed to a tight schedule, so we’re not able to make changes or swaps.
What if I don’t like or can’t have certain flavours?
We get it! Each tub is clearly labelled with allergen info. Most are gluten free and vegan friendly, but a few may contain ingredients like pistachio, Nutella, or cookies.
If there’s a flavour you can’t have, we suggest gifting it to someone special, or check out our Build Your Own Box option, where you can pick 4, 8, 12 or 16 flavours you love.
Does it contain alcohol? Is it Halal or Kosher?
There’s no alcohol in any of our flavours, even if the name sounds like a cocktail!
While the Advent Calendar isn’t officially halal or kosher certified, we only use halal certified ingredients, and the same applies for Kosher, so you’re all good ingredient wise.
🛍 MULTIPLE ORDERS & EXTRAS
Can I send it to different addresses?
Only if you place separate orders for each address.
Can I add other gift boxes?
Yes, but everything will ship at the same time with your calendar. Want something earlier? Order it separately.
📦 DAMAGE & FRESHNESS
Will the fairy floss shrink or get damaged in the post?
It shouldn’t, as long as it’s kept somewhere cool and dry, it’ll stay fresh and fluffy.
But every now and then, if a box has a rough trip, a tub or two might arrive a bit shrunken or cracked. Please open your box as soon as it arrives and inspect everything. We are adding a sticker on all Advent shipping boxes to remind you to open to inspect on arrival. We dont want you to hide it under the bed and only find out if there was an issue so late in December.
If there’s an issue, email us photos within 48 hours of delivery, and we’ll happily sort it out for you.
We want the chance to fix anything, but we can’t help if we hear about it weeks or months later in a review 😉
How long do they last?
Unopened tubs are good till Feb 2026. Once opened, enjoy it quickly or close very well that clicks to make sure air wont come inside and that way you have a secret stash for a bit more.
📬 ADDRESSES & DELIVERY ISSUES
Going away for long? Gave the wrong address? Changed home?
Let us know ASAP by EMAIL with your order number. Once your box is sent, we can’t change anything.
Having issues with delivery or tracking?
Email us! let us know straight away.
We won’t just try to help, we’ll chase it until it’s sorted. Our whole purpose is to make sure your Advent Calendar arrives on time, safe & sound before the 1st of December.
Oct-Dec is a hectic time of year for all shipping companies, and things can occasionally go off track, but we’re here to stay on top of it with you, not just watch from the sidelines.
That said, we can only take action if we know there’s an issue, so please check your tracking regularly, and if something seems off, flag it to us ASAP.
✨ Don’t forget to double check your email and mobile number when ordering, that’s how you’ll get all your tracking updates.
If it gets RETURNED to us due to the WRONG ADRESS provided or you are UNREACHABLE… or never collected from collection point if it wasnt safe to leave by door, and never responded to notifications alarms sent by shipping company and/or us:
It's a perishable item. Boxes that bounce back often arrive weeks or months later, damaged (shipping companies wont care for the package when its a return). We can’t resend or refund, and we can’t cover a second shipping fee even if you want a retuned box to be resent, sorry.
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We know there’s a lot to take in, but that’s only because we care deeply about making this a smooth, magical experience for you.
Thanks for being part of our sweet little corner of the world, and for always supporting what we do. We don’t take it for granted, not for a second.
Use code: SWEETTRIBE50 at checkout
👉 Pre-order now
With sugar & love,
Paola x
Co-Founder
EST. 2016
