Summer sleep essentials for your little one < Canopy. Upgrade your home with clean, low-maintenance humidifiers, shower heads, air purifiers and diffusers from Canopy. Hi there, we are writing to you today to not only reassure you about the security of your account with Canopy, but also to empower you with knowledge about how we protect your information and what steps you can take to stay safe. Our infrastructure monitoring systems recently flagged an automated security event regarding a new sign-in attempt to your profile from an unrecognized network node. Why We Are Contacting You: We believe in full transparency when it comes to your account security. Rather than waiting for problems to escalate, we proactively notify you of any activity that may warrant your attention. Your security and peace of mind are our top priorities, and we want to ensure you are always the first to know about any unusual activity associated with your account at https://getcanopy.co. For Users of Older Devices: If you are reading this on an older phone or device, you might be viewing this message in plain text. This means the information might not be as visually structured as it would appear on a newer device with updated security features. We encourage you to update your device or access your account from a secure, up-to-date computer to ensure the highest level of protection when reviewing security notices like this one. Your Security is Our Priority: We are committed to employing the latest security technologies and best practices to protect your data at all times. Right now, your account remains under our strict compliance protocols and our team is actively monitoring the situation. We have implemented advanced threat detection systems that continuously scan for anomalous behavior and alert our security team in real time to ensure the fastest possible response. What Triggered This Alert: The following activity patterns may have contributed to this security notification: suspicious login attempts from an unrecognized device or geographic location; changes to your account settings or personal information that do not match your typical behavior; or potential access attempts that did not match your usual login patterns or timing. Our systems analyze hundreds of signals to determine when to notify you, and we err on the side of caution to keep your account safe. Action Required for Unauthorized Access: If this login was authorized by you, you may safely disregard this automated notification. If you do not recognize this activity, please navigate to https://getcanopy.co immediately to secure your credentials and review your recent account activity. Do not delay in taking action, as a prompt response is critical to preventing any potential unauthorized access to your personal information. Additional Security Measures: To further protect your account, we recommend you take the following steps: change your password to a strong, unique string that is at least 12 characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols; enable two-factor authentication to add an extra layer of security by requiring a second form of verification in addition to your password; and review your account's connected devices and revoke access to any that you do not recognize or no longer use. Warning Regarding Identity Verification: To ensure the security of your personal information, please note that Canopy will never ask you to provide your full credit card number, expiry date, CVV, or any other sensitive financial information via email to verify your identity. If you receive any such request claiming to be from us, treat it as a phishing attempt and report it immediately through our official support channels. How to Stay Informed: You can review your account activity, update your security settings, and manage your notification preferences by logging into your secure account at https://getcanopy.co. If you have any questions or concerns, please contact our support team immediately. Thank you for your prompt attention to this matter. Sincerely, The Infrastructure Security Team.
