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Hi -,
Our customer service team receives a lot of questions about heated clothing and how Gobi Heat provides heat without weight.
Here are some of our most frequently asked questions...
Q. How long does the battery last?
Each product, depending on the number of heat zones, can have different ranges.
- 3 Zone Jackets: Low - up to 10 hours, Med - up to 7 hours, high - up to 5 hours.
- 5 Zone Jackets: Low - up to 9 hours, Med - up to 6 hours, high - up to 4 hours.
- Gloves: Low - up to 6 hours, Med - up to 3 hours, High - up to 2 hours.
- Socks: Low - up to 12 hours, Med - up to 6 hours, High - up to 4 hours.
- Beanies: Low - up to 7.5 hours, Med - up to 5.5 hours, High - up to 3.5 hours.
- Base Layer Pants: Low - up to 10 hours, Med - up to 7 hours, high - up to 5 hours.
Q. How do I wash my Gobi Heat product?
Disconnect your battery from the cable, place cable back into battery pocket, then wash and dry on gentle cycles. For more information please visit gobiheat.com/instructions
Q. When will I get my order and how do I track it?
Orders are typically shipped within 1 to 2 business days. Once an order has shipped an email with a tracking number will be emailed to the email on file. Be sure to check your junk folder as some automated messages may go there.
Q. What is included in my order?
Each product comes with the product, a battery or batteries (for gloves and socks), and one wall charger.
Q. What if I lose my instructions?
You can always download a pdf of your owner’s manual from gobiheat.com/instructions.
Q. What if I need more battery life?
Grab yourself an additional battery or charger from our accessories collection. Please visit our accessories page.
Q. Why is the return policy 30 days after receiving my order?
We want our customers to fully enjoy our products throughout their daily activities, and we believe that 30-days will help give you a true feeling of the sizing and quality of our products. View our full return policy here. We also offer a one-year warranty against any poor performance or manufacturer defects as rare as they are. Please see our full warranty details here.
Q. The product I want is out of stock. When can I expect it to be restocked?
We occasionally get in new shipments throughout the winter season. If we are getting more in stock, you will be able to backorder the product. If there is no option to backorder, you can expect it to be back in stock the following September.
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