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Dear Havenly customer,
We take the security of our community very seriously. As a precaution, we wanted to let you know that we recently became aware of a potential incident that may have affected the security of certain customer accounts. We are working with external security experts to investigate this matter. However, in the meantime, out of an abundance of caution, we are logging all existing customers out of their Havenly accounts and asking our customers to reset their password when they next log in to the Havenly website. As a best practice, we also encourage all of our customers to use different passwords across all online services and applications, and to update those passwords now and on a regular basis.
We suspect that many of you will be concerned about the credit card numbers that you've used with Havenly in the past. Please note: we do NOT store credit card information, apart from the last 4 digits of the card in some cases, which is not enough to engage in credit card fraud.
Upon your next visit to Havenly, you will be asked to log into your account and reset your password. If you wish to reset your password now, you can use this reset password link to update your password. If you have any questions about how to reset your password or have any further questions, please contact our team at [email protected].
Best,
Havenly Team
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