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Update from John & Irene Hays


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All of us at Hays Travel hope you and your loved ones are keeping safe and well.  

We just wanted to say a huge thank you to everyone who gave us such high praise in Martin Lewis’s MoneySavingExpert.com survey.  As a result, we were ranked in the top two of the 50 UK’s best-known travel companies for the way we’ve looked after our customers during the Covid-19 emergency. You can see what they said about us at the money saving expert website here.

And we wanted to let you know that we now have almost 3,000 experienced travel agents working from home to help you, whether you want to rebook, get a refund or book a new holiday. 

In some cases we are still experiencing delays with a few suppliers taking longer than usual to agree the refund.  We are all working hard to chase these and complete as quickly as possible.  If you have any queries at all the best way to contact us is via email to your local branch.

For new bookings, we can offer our Peace of Mind guarantee so you can book your future holiday with complete confidence.  

You can rest assured that if you see the 'Hays Travel Peace of Mind Guarantee' message next to any of our holidays, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to six weeks before your expected departure date.  

And that's not all; direct debit and low deposit options are also available.  

We hope this helps you find a holiday to give you something to look forward to in these uncertain times.

We are here for you now and our hope is that we will soon be welcoming you back in person to our local branches.

Thank you again, from all us, for all your support and kind messages. It really means a lot.

Our very best regards

John and Irene Hays
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