Hotels.com Rewards is becoming One Key

Find out what's changing

This email was sent

April 8, 2024 8:38am EDT

Is this your brand on Milled? Claim it.

Matte tone:

Hi -,

In a few months¹, Hotels.com^®, Expedia^® and Vrbo™ are launching the largest and most comprehensive travel rewards programme our brands have ever created in the United Kingdom, called One Key™. These three brands now have a single loyalty programme so you can have more freedom in how you earn and use rewards when booking a trip.

When One Key arrives in the UK², your existing stamps and reward nights will automatically be converted to OneKeyCash™³ at their full value and can be used on all three brands. So, you could book a hotel on Hotels.com, earn OneKeyCash and use it to save on your next holiday home on Vrbo, for the first time.

Discover One Key

More of what's changing:

•

With One Key, you can progress faster through the tiers, and the higher the tier, the more travel perks you unlock.

•

You will no longer earn stamps and reward nights; instead, you will now earn OneKeyCash which can be used as soon as it’s earned—no waiting 10 nights to earn a reward night.

•

Members will earn rewards on eligible bookings at the Hotels.com^® Rewards rate for trips completed before becoming a One Key member and at the new One Key rate for trips completed after becoming a One Key member. Any stamps or reward nights that are transitioned will retain their original expiry date.

•

With One Key, Gold and Platinum members will have access to our new Price Drop Protection at no extra cost on selected flight bookings made on the Expedia app⁴. All Hotels.com Rewards members will get access to price tracking for flights on Expedia. Price Guarantee, Price Guarantee Plus and the free upgrade to Avis Preferred Plus membership (available to Gold members) will end.

Learn more

If you are not interested in becoming part of One Key you have options

Hotel.com Rewards Terms

One Key Terms

Download the Hotels.com app

Privacy statement Customer service

¹One Key will be arriving in the UK in a few months, between July and October 2024. ²You are receiving this email because you have made the majority of your bookings on Hotels.com UK and will receive further communications with dates for future regions if relevant to you. ³OneKeyCash is not redeemable for cash and can only be used on Hotels.com, Expedia and Vrbo. ⁴Any price difference issued in the form of OneKeyCash. Terms will apply.

This email and its links may contain your personal information; please only forward to people you trust.

You are receiving this transactional email based on a recent booking, interaction with us, membership or account update on Hotels.com.

CONTACT US - To contact us or send feedback, email us at [email protected] or contact us via postal mail at: Hotels.com Customer Relations Department, PO Box 70720, London, EC1P 1GW, United Kingdom, Telephone 020 3027 6612

Hotels.com, L.P. 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, USA.

Hotels.com Rewards is becoming One Key

Find out what's changing

Recent emails from Hotels.com