Hotels.com

GB · hotels.com

We’re excited to share some changes to our rewards programme

How does earning £100 in rewards sound?

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March 5, 2026 4:35am EST

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You asked.
We listened.
Hotels.com
Rewards is coming.

Dear -,

Something rewarding is coming. Your loyalty is about to go even further with Hotels.com® Rewards – a simple, generous hotel rewards programme where you’ll receive a reward when you stay 10 nights.

After listening to travellers like you, we’re delighted to share that we’re upgrading the way you’re rewarded on Hotels.com® in the UK.¹ The One Key™ loyalty programme will transition to Hotels.com® Rewards, and here’s what this means for you: Stay a total of 10 eligible nights and you’ll unlock £100 in Hotels.comCash™.² You can use this reward all at once, or bit by bit – any day of the year, with no blackout dates.

The transition is happening soon, between 8 April 2026 and 8 May 2026, and we’ll email you again once this has been completed. Your loyalty tier and any existing loyalty rewards you have at that time will transition at their full value, so you won’t lose a thing.

What to look forward to

Stay 10 nights, unlock £100 in Hotels.comCash

Hotels.com Rewards brings a simple, rewarding way to earn: Stay 10 eligible nights and you’ll unlock £100 in Hotels.comCash.²

Introducing Hotels.comCash

£1 in Hotels.comCash = £1 towards your next stay – it’s simple.

No minimum spend for tier status

We’ve removed the minimum spend for nights to qualify towards tier status, making it easier to progress through and retain loyalty tiers.

Learn more

What’s staying great

Save 10% or more

On over 350,000 hotels worldwide with Member Prices,³ with additional savings for Silver, Gold and Platinum tiers on selected hotels.

No blackout dates

Use your rewards any day of the year, with no exceptions.

VIP perks

Get an in-stay perk like free breakfast at selected VIP Access properties for Silver, Gold and Platinum members.

Learn more

What else you should know

Your average night value in each booking must be £75 or more to count towards your £100 reward.
Any nights where Hotels.comCash was redeemed will not count towards your 10 nights required to unlock £100 in Hotels.comCash.
Any nights in pending status (completed stays before you have the 10 nights required to unlock your reward) expire after 12 months of inactivity.
Car hire is not eligible for reward earn or redemption and you’ll no longer be able to use rewards on insurance on Hotels.com.
The bonus earn on VIP Access properties will no longer apply, but VIP Access perks for Silver tier and above will still be available.

Learn more

Any eligible bookings made before the transition, with stay dates after it, will continue to earn rewards at the One Key rate shown at the time of booking. New eligible bookings made on Hotels.com in the UK after the transition will count towards your 10 nights to unlock £100 in Hotels.comCash. You’ll still be able to access and use any Hotels.comCash as OneKeyCash™⁴ when booking on Expedia® and Vrbo®.

If you’d prefer not to accept this update, you can choose to delete your account and book travel as a guest.

Warm regards,
The Hotels.com team

Current One Key rewards terms

Hotels.com Rewards terms

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¹ You are receiving this update as you are a member of the One Key loyalty programme in the UK, with loyalty activity in the past 18 months.

² Eligible nights have an average night value of £75 or more in each booking. Any nights where Hotels.comCash is redeemed against them are not eligible. Hotels.comCash is not redeemable for cash and can only be used on Hotels.com and other participating brands.

³ Excludes taxes and fees.

⁴ OneKeyCash is not redeemable for cash and can only be used on Expedia, Vrbo, and other participating brands.

This email and its links may contain your personal information; please only forward to people you trust. You are receiving this email because you are eligible to receive promotional emails from Hotels.com.

CONTACT US - To contact us or send feedback, email us at [email protected] or contact us via postal mail at: Hotels.com Customer Relations Department, PO Box 70720, London, EC1P 1GW, United Kingdom, Telephone 020 3027 6612

Expedia, Inc. 1111 Expedia Group Way West, Seattle WA 98119, USA.

We’re excited to share some changes to our rewards programme

How does earning £100 in rewards sound?

You asked. We listened. Hotels.com Rewards is coming.

What to look forward to

Stay 10 nights, unlock £100 in Hotels.comCash

Introducing Hotels.comCash

No minimum spend for tier status

What’s staying great

Save 10% or more

No blackout dates

VIP perks

Recent emails from Hotels.com

You asked.
We listened.
Hotels.com
Rewards is coming.