Travel at Ease gives you all the safety of being at home

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We’re extending the Travel at Ease program for you and your family

At Iberostar, we’re here when you need us the most. That’s why we’re including our Travel at Ease assistance package for your peace of mind. It is automatically added to your booking free of charge.

If you or a family member tests positive for COVID-19 during your stay, we offer you a wide range of complementary services so that you can travel at ease and simply focus on having a good time.

Free COVID tests (PCR) for anyone with possible related symptoms

Free extension of stay for up to a maximum of 14 days

In the case of early check-out, the days not enjoyed will be refunded

Free personal protection equipment if you test positive

Quarantine rooms and contactless room service

Find out more about these benefits and many others at iberostar.com or check with your usual travel agency.

© Iberostar Hoteles y Apartamentos S.L.

*Valid for bookings up to 09/30/2022 (inclusive).
*COVID-19 tests are offered free of charge to those with possible related virus symptoms, as confirmed by an accredited medical professional, with the exception of Cuba, where they are covered by the country’s mandatory COVID insurance.
*Free extension of stay until a negative test result is achieved or up to a maximum of 14 days, whichever comes first. After that, a discounted rate will apply.
*Discounted rate: 50% off the rate on iberostar.com.
*As long as a positive family member is in quarantine, any relative who wishes to extend their stay in a separate room will receive a 25% discount off the rate on iberostar.com.
*Does not apply to Iberostar Heritage Grand Amazon.
*Services applicable in case of a positive COVID-19 test.
*Applies to all guests, no matter the purchasing channel and in the case they do not have other insurance that covers the additional services offered through Travel at Ease.
*If an adult traveling alone with children tests positive for COVID-19, we will offer a discounted rate: 50% off the rate on iberostar.com.
*Medication pick-up service (subject to availability, in accordance with the destination and medication).
*Measures subject to health regulations established by the local government in each destination (local governments may impose their own regulations).
*Iberostar reserves the right to modify or cancel this promotion, either in part or in whole without prior notice.