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| General Manager | | | | | | | | Competitive Base Salary + Performance Bonuses | | | | Full-Time | | | | Blue Kangaroo Packoutz is seeking a General Manager to lead daily operations, develop high-performing teams, and strengthen organizational processes. This role is ideal for a servant-leader who enjoys mentoring others, building systems, and driving measurable operational success. We are looking for someone who can confidently oversee multi-department workflows, improve efficiencies, and support company-wide performance goals. Experience with operational KPIs, financial metrics, and warehouse or logistics environments is highly beneficial. | | | | Operations & Project Oversight | | |
| • | Oversee daily business operations and ensure efficient execution across departments | | • | Manage and support large-loss restoration claims and projects, stepping into project management responsibilities when needed | | • | Ensure clients receive exceptional service throughout the project lifecycle | | • | Oversee warehouse and inventory-related operations to ensure organization, efficiency, and accountability | | • | Build and improve operational processes that support scalable company growth | | • | Develop, track, and manage KPIs while holding teams accountable to performance goals | | • | Review and interpret company-wide P&L performance to identify operational and financial improvement opportunities |
| | | | Team Leadership & HR Responsibilities | | |
| • | Lead with a servant-leader mentality focused on mentorship, accountability, and team development | | • | Handle recruiting and staffing needs, including hiring technicians and coordinating with day labor vendors/agencies | | • | Foster a culture of urgency, teamwork, adaptability, and continuous improvement | | • | Support employee development, performance management, and operational training initiatives |
| | | | Relationship Management & Business Development | | |
| • | Represent the company at networking events, BNI groups, industry functions, and community events | | • | Build and maintain relationships with referral partners, insurance adjusters, and local business contacts | | • | Act as the face of the company within the local market and community |
| | | | What We’re Looking For | | |
| • | Strong leadership experience in operations, restoration, logistics, warehouse, service, or small business environments | | • | Proven ability to multitask, make quick decisions, and thrive in fast-paced environments | | • | Strong understanding of company-wide P&L management and operational financials | | • | Experience creating KPIs and holding teams accountable to measurable goals | | • | Hands-on process-building and operational improvement experience | | • | Comfortable leading in environments without rigid corporate playbooks or extensive structure | | • | Strong communication and relationship-building skills | | • | Proficiency with MS Excel, ERP systems, and operational technology platforms | | • | Experience in restoration, warehouse operations, logistics, moving/storage, or related industries is highly preferred |
| | | | Compensation & Growth | | | | This role offers a competitive base salary as well as long-term opportunities for advancement within the organization. If you are a proactive leader who excels at developing people, improving processes, and driving operational performance, we would love to connect. | | | | | | |
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