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🌍 Worldwide Shipping Available
We ship to Loona fans all over the globe. Shipping fees are as follows:
United States: $10
European Union: $25
Rest of the World: $35
📦 Kickstarter After-sales Policy
Warranty starts from the date you receive your device and follows Kickstarter policies and local regulations (1-2 years, in accordance with regional laws).
The important part: If your device has an issue during the warranty period (non-human damage), we’ll take care of it — including repair or replacement depending on the case.
⭐What happens if something goes wrong?
• Non-user-caused issues → free repair within warranty
• If it can’t be repaired → free replacement
• No local repair center → replacement after receiving original unit
📦 Returns policy (Kickstarter)
Pledges are generally non-refundable, but in exceptional cases (e.g. shipping limitations), we’ll work with you to find a solution.
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