Two new features that make saying hello easier than ever 👋

Hi 👋

First impressions matter, and we're excited to introduce two features that improve the LiveChat experience for both sides of the conversation: you and your customers. 

Meet One, your new AI-powered personal assistant, ready to enhance your work, provide data, guide you through the app, and boost performance. 

Plus, we've got something fresh to help you engage your customers from the moment they land on your website. 

Ready for a new welcome?

Olga Rogacka
LiveChat

Your AI-powered personal assistant just joined the team

Say hello to One - your text-based personal assistant. One can learn anything by heart from help centers, technical documentation, FAQ pages, and more. All so you can:

• Boost your everyday work
  Teach One about your business and let it spread the knowledge among your entire team.

• Get data quickly
  One instantly shares steps and links to important information from settings, reports, or your own database.

• Make the most out of LiveChat
  One guides you through the app, so you can optimize your setup and usage effortlessly and make the most out of it for your business.

• Improve your sales and support efforts
  One gives you a summary of your performance so you can make instant decisions and drive business success.

And a lot more! One is available in the Chats section, at the top of the ongoing chats list. Rest assured, One operates solely under the control of your team. Your data security is guaranteed. 

Ready to work with One?

Engage customers with a new Welcome Screen in your chat widget

Choose from several new ways to engage customers and provide them with immediate help before they reach out to support.

Here’s how you can customize a Welcome Screen for your chat widget:

• Set up your customized welcome text and your company’s logo.

• Add Welcome Screen’s apps:
  - KnowledgeBase, so customers can find answers by browsing your help center articles inside the chat widget.

  - HelpDesk, so they can open a ticket with your Support Team anytime they like on the Welcome Screen.
  

• Add custom links and direct customers to social media, product pages, or meeting calendars.

Thanks for reading this far. Let me know what you think by replying to this email or getting in touch with me on LinkedIn. Have a great day!

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