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We’re reaching out with an important update regarding CALM orders shipping to the U.S.
First, we want to sincerely apologize for the inconvenience some of you have experienced. Over the past few weeks, we’ve seen an unexpected increase in CALM packages being delayed, held, or lost. Some have been making it through with no issue, while others have been stopped due to recent USPS regulatory changes, and unfortunately, this is completely out of our control.
As of last week, USPS announced that they are no longer accepting any packages that require FDA clearance. CALM falls under this category, which means it can no longer be shipped through our usual carriers. Because the delays have become so unpredictable, we’ve made the difficult decision to pause all U.S. shipping for CALM until this situation changes.
If CALM was part of your recent order, we’ve already refunded it in full.
All skincare and haircare items continue to ship with no issues and you will not have to pay any duties on these products either — this only affects supplements that now fall under FDA-clearance restrictions.
There is still a chance your CALM package may arrive despite the refund. If it does, please feel free to keep it. It’s on us.
In the meantime, many customers who rely on our magnesium have switched to our sister brand, Molecular Provisions — offering science-backed, microbiome-focused formulas and functional lab testing to support your oral, gut, and cellular health.
Molecular Provisions recently launched a highly absorbable Magnesium Glycinate, which offers similar calming, restorative benefits.
We know these ever-changing tariffs and regulations have been frustrating, and they’ve been incredibly challenging on our end as well. Thank you for your patience and kindness as we navigate this unexpected transition. If you need help choosing a replacement or have any questions at all, simply reply to this email — we’re always here, and we’ll take care of you.
And just to reassure you — we’re not going anywhere.
LOOK is very much here, continuing to grow and evolve. We’re taking a thoughtful, long-term approach with these new tariff rules, focusing on restocking our best-selling skincare and haircare essentials while we make space for new additions. Everything outside of the FDA-restricted supplements continues to ship smoothly with no duties or delays.
Thank you again for your understanding and for being part of our LOOK community. We appreciate you more than you know.
With love and gratitude,
Caroline, and the LOOK Organics Team
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