Dear -,
We’re writing to inform you of updates to Nixplay’s Terms of Service, effective April 21st, 2025. These updates reflect important changes to our services and provide more clarity on our offerings.
Summary of Key Changes
Subscription Plans
Rising storage, bandwidth costs, and compliance requirements have made it challenging to sustain our platform under the existing pricing model. To ensure continued innovation and value, we’ve updated our subscription plans:
Nixplay Basic (free): A new plan offering essential functionality for managing frames, content, and basic sharing.
Nixplay Standard: This plan is being retired, and existing users will be moved to Nixplay Basic on April 21st, 2025.
Nixplay Lite ($19.99 / year): Reductions to photo storage and other limits are being introduced. Most subscribers will not be impacted.
Nixplay Plus ($29.99 / year): Lifetime warranty will no longer be included by default, reducing costs significantly. Subscribers who want a lifetime warranty can purchase it as an add-on. The combined cost will not exceed the current Nixplay Plus pricing.
Learn more about our storytelling platform here or compare available plans here.
Content Limits
While content limits have always existed, enforcement was previously relaxed. Starting April 21st, 2025:
Locked Content: Content exceeding your plan limits will become unavailable to share or view on your frame. This content is still safe, and accessible to you, but will not display on your frame until adjusted or upgraded.
No Deletion: We will not remove or delete your content—it remains secure and accessible.
Learn more about content limits and managing locked content.
Extended Warranty
To reduce costs for all users, extended warranty coverage has been removed as a standard Nixplay Plus feature. However, it remains available as an add-on with defined eligibility terms:
Eligibility: Available for Nixplay Plus subscribers with Nixplay frames less than 1 year old.
Continuous renewal: Your Nixplay Plus subscription and extended warranty must remain uninterrupted to maintain eligibility for claims.
Inactive accounts
Expanded clarity for accounts inactive for 6 months:
- Content will be archived for secure storage.
- Archived content can be retrieved by reactivating your account.
Content management
We’ve enhanced clarity on:
- Your ownership of uploaded content.
- User control over shared content.
- Rights granted to Nixplay to provide services.
DMCA compliance (Digital Millenium Copyright Act)
We’ve expanded details on:
- Reporting copyright infringements.
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The process for addressing DMCA violations.
Learn more
You can review the full updated Terms of Service here.
If you have questions or concerns, our support team is ready to assist at [email protected].
Thank you for your continued trust in Nixplay.
