😸 Hold music for robots

Aaron Leon built the AI at One Medical. A million people used it and he still couldn't pull up a patient's history when he needed one, because nobody can, it's spread across every clinic you've ever been to. Hubble's answer, when the API gives it nothing back, is a voice agent that rings the records department and waits on hold like a person would, and I can't work out whether that's brilliant or grim.

Somewhere there's an agency with a four hundred row spreadsheet, ten people walking it every time a site ships, checking the footer, the hover states, the client's exact blue. Rakesh Goyal has seen that spreadsheet. He quit Google in 2020 to build a commenting layer other apps rent, so Superflow's agents do the four hundred rows and leave what they find pinned to the page, spreadsheet intact, which I suspect is the actual pitch.

You made a call a few weeks ago and can't honestly remember how sure you were. You're remembering it as more confident than it was, everyone does. Reckon makes you write the number down before you know the answer, then comes back months later to ask if you'd do the same thing again. That only works if the person building it is properly fussy, and Roland Leth has spent a decade on things like a clone of the iOS passcode screen exact enough that six hundred other developers shipped it inside their own apps.

You save something so you'll have it later. Later shows up and it's buried in four apps, assuming the app is still there, because Mozilla killed Pocket last July and deleted whatever people hadn't exported. Deepmark transcribes the reels and reads the screenshots so you can search for the one-pan pasta video in exactly those words, and it plugs into Claude as an MCP server so your agent can dig through the pile too.