Project Management Academy

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AI-Native ITSM Is Here

Join experts from PeopleCert, ServiceNow, and New Horizons for a live look at what’s next in ITSM.

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June 25, 2026 1:30pm EDT

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Inside the Future of AI-Native ITSM

IT service management is entering a new phase. As organizations adopt AI, automation, and intelligent platforms like ServiceNow, IT teams need more than process knowledge. They need practical skills that connect frameworks, platforms, and business outcomes.

ITIL® (Version 5) reflects this shift, bringing service management into a more AI-enabled, product-focused, and value-driven environment.

The opportunity isn't just understanding what's changing. It's knowing how to apply those changes across real ITSM environments, from service delivery and governance to workflow automation and platform implementation.

New Horizons helps IT professionals and teams build the skills to keep pace with modern ITSM, align frameworks with execution, and turn emerging service models into practical business value.

Explore ITSM Training

Upcoming Live Webinar

image-The-Modern-ITSM-Bridging-to-ITIL-Version-5-Foundation

Inside Look: ITIL (Version 5), ServiceNow, & the AI-Native Future of ITSM

July 7, 2026 | 12:00 – 1:00 pm CST

Join us for a live Q&A with PeopleCert and ServiceNow experts as they explore how ITIL (Version 5) and ServiceNow are shaping the future of ITSM. You’ll learn how modern organizations can bridge the gap between service management frameworks and real-world platform execution, why aligning process and platform matters, and how teams can move from certification to implementation with greater confidence.

Register Now

Recommended ITSM Courses

ITIL (Version 5) Foundation Training

Build your understanding of digital product and service management, value co-creation, ITIL guiding principles, governance, and the lifecycle models shaping modern ITSM.

Next Upcoming Course:

June 29 - July 1, 2026

Duration:

3.0 Days

View Course

ITIL 4 Foundation Training

Strengthen your foundation in IT service management, including the ITIL Service Value System, guiding principles, key practices, and practical approaches to improving IT services.

Next Upcoming Course:

July 6 - 8, 2026

Duration:

3.0 Days

View Course

ServiceNow AI Implementation (SNAII)

Learn how to implement, manage, customize, and govern AI-powered solutions on the ServiceNow AI Platform, including Now Assist, AI governance, agentic workflows, and AI adoption measurement.

Next Upcoming Course:

July 8 - 9, 2026

Duration:

2.0 Days

View Course

Application Development Fundamentals

Gain hands-on experience building applications in ServiceNow, including application design, forms, access controls, workflow automation, integrations, and testing.

Next Upcoming Course:

July 6 - 8, 2026

Duration:

3.0 Days

View Course

Prepare for What's Next in ITSM

AI, automation, and ServiceNow are changing how IT teams deliver value. Organizations that connect strong ITSM frameworks with practical platform execution will be better positioned to improve service delivery, accelerate workflows, and support smarter decisions.

New Horizons gives your team the training, structure, and expert guidance to build those capabilities with confidence.

Contact Us

AI-Native ITSM Is Here

Join experts from PeopleCert, ServiceNow, and New Horizons for a live look at what’s next in ITSM.

Inside the Future of AI-Native ITSM

Upcoming Live Webinar

Recommended ITSM Courses

ITIL (Version 5) Foundation Training

June 29 - July 1, 2026

3.0 Days

ITIL 4 Foundation Training

July 6 - 8, 2026

3.0 Days

ServiceNow AI Implementation (SNAII)

July 8 - 9, 2026

2.0 Days

Application Development Fundamentals

July 6 - 8, 2026

3.0 Days

Prepare for What's Next in ITSM

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