US
·
prosehair.com
Please read: your Prose order has been canceled
This email was sent
Is this your brand on Milled? Claim it.
Hi there,
I hope this email finds you well! My name is Mindy, and I'm reaching out from the Prose Customer Service Team with an important update on your order.
We noticed that your order R329999045 was placed under an account that belongs to a different customer. I'm so sorry for any confusion or concern this caused, and I wanted to clear things up.
First things first: to protect the other customer's information, we've disabled their account and canceled your order. You'll see this refund in your bank account in the next 5-10 days (M-F). To repurchase your items, please be sure to create a new Prose account using your name and email.
I also wanted to ask—by any chance, did you access the Prose site through a third-party site? We take customer privacy extremely seriously, so it's important to us to find out how others may have accessed this account. We use a password-less login that's only accessible via email, but in this case, it seems the customer may have accidentally made their login link public. Again, any details you can provide would be extremely helpful for us.
I hope to hear back from you soon; in the meantime, have a great night!
Best,
Mindy with The Pros
Can’t get enough of Prose? At The Salon, even your subscription is tailored to your unique needs. Join The Salon, our free membership program, to enjoy an exclusive discount off every recurring order, free virtual appointments with a haircare expert, a complimentary product after every 10 items purchased, and curated experiences just for members. ✨
I hope this email finds you well! My name is Mindy, and I'm reaching out from the Prose Customer Service Team with an important update on your order.
We noticed that your order R329999045 was placed under an account that belongs to a different customer. I'm so sorry for any confusion or concern this caused, and I wanted to clear things up.
First things first: to protect the other customer's information, we've disabled their account and canceled your order. You'll see this refund in your bank account in the next 5-10 days (M-F). To repurchase your items, please be sure to create a new Prose account using your name and email.
I also wanted to ask—by any chance, did you access the Prose site through a third-party site? We take customer privacy extremely seriously, so it's important to us to find out how others may have accessed this account. We use a password-less login that's only accessible via email, but in this case, it seems the customer may have accidentally made their login link public. Again, any details you can provide would be extremely helpful for us.
I hope to hear back from you soon; in the meantime, have a great night!
Best,
Mindy with The Pros
Can’t get enough of Prose? At The Salon, even your subscription is tailored to your unique needs. Join The Salon, our free membership program, to enjoy an exclusive discount off every recurring order, free virtual appointments with a haircare expert, a complimentary product after every 10 items purchased, and curated experiences just for members. ✨
