Rebecca Santiago, Operations Systems Manager at Bill Howe Plumbing, was hesitant to move her massive team (160 techs!) to the new ServiceTitan Field Mobile App.
But after testing the features, she realized the "slow and steady" approach was the key to unlocking major efficiency. Here’s why:
- Pricebooks update automatically in real-time — no more morning downloads needed.
- Techs just snap a photo to capture model and serial numbers automatically.
- The app uses AI to help draft job summaries for technicians to review and edit, saving hours of typing.
"People don't normally like change, but once they get used to it, they're like, 'Oh yeah, it's easy.'" — Rebecca Santiago, Operation Systems Manager at Bill Howe Plumbing
Read the full story to see Rebecca’s step-by-step rollout strategy for getting even the most tech-hesitant plumbers on board.
