Hi -,
For this year’s edition of the Benchmarks Report, we’ve partnered with ShipHero, a leading logistics provider with expertise in fulfillment services and warehouse management systems. We’re going to look at data points across the entire customer lifecycle - from the time a customer places an order, through the package’s shipping journey, and throughout the post-purchase experience.
We’ve also chosen to focus on six major product categories this year (apparel, beauty/skincare, electronics, health/wellness, jewelry, and sports/outdoors), but most key takeaways can be applied to merchants of similar retail product categories.
Download our 2023 E-commerce Shipping & Fulfillment Benchmarks Report to learn more. We'll go over the following topics:
- Economic factors that are affecting e-commerce businesses in 2023
- Strategies that help merchants exceed customer expectations
- How outsourcing fulfillment is key to meeting customer demand
- How merchants are improving the returns experience
