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We brought Nikki Anderson and Stefan Rössler together for a conversation about real user testing, product teams, and what happens when the people building the product get closer to real users.
It turned into a refreshingly honest discussion about:
- why user testing sits between people-oriented and things-oriented work
- how product teams and researchers look at the same session differently
- why watching users struggle with your product can be uncomfortable, but useful
- how teams can move beyond assumptions and understand what to fix next
- where AI can help with setup, clips, and insights without replacing real users
If you missed it live, the full replay is now available.
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