LivePerson - Expert Advice

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Hey Clftyehzlay, Two of the most common problems businesses have when it comes to digital communications: How to keep consumers happy, and how to ensure agents are being as efficient as possible. LivePerson has a Meaningful Connection Score that assigns an unbiased positive or negative score for every conversation based on a consumer’s phrasing, punctuation, and more. Managers can step in at any time if a consumer is in danger of becoming potentially disgruntled. Additionally, LivePerson has an algorithm and feature called SmartCapacity that analyzes the speed of responses between a consumer and agent. It brings conversations that need the most attention to the forefront and determines whether an agent is answering too many or too few conversations. If these features interest you, feel free to book a time for us to talk: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

Hey Clftyehzlay, Through the new AdLingo-LivePerson partnership you can have conversations with consumers directly within Google display ads and manage these conversations from one central platform along with all your other conversations. Messaging with consumers directly inside an ad unit means you can engage, answer questions and capture leads without interrupting the user journey by forcing people to click away from their current page. I think this could be extremely useful for your company, and would love to discuss the opportunity with you. You can book a time that is convenient for you here: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

Hey Clftyehzlay, Not sure if you saw this Washington Post article, but I thought you might find it interesting. In a nutshell, having to call a business on a phone is not just mildly annoying, it’s “excruciating.” The story says that while those over 40 years old grew up talking on the phone, anyone under 20 grew up with messaging. Messaging is how people prefer to communicate with their friends and family and businesses need to catch up in order to stay connected to their consumers I’d like to have a chat about how LivePerson can help your company better serve your customers using messaging. I already have a few thoughts. Take a look at my availability and feel free to book a time that works best for you here: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

No more missed calls -- engage your consumers via messaging to increase sales. Turn phone callsinto messaging conversations withthe tap of a button Instead of missing calls or making your consumers wait on hold, give them the option to initiate a messaging conversation when they call you. This makes consumers happier, increases your sales and reduces costs. Learn More © 2019 LivePerson, Inc.475 10th Ave, 5th Floor | New York, NY 10018 | United States Unsubscribe | Privacy Policy | View as Webpage

Hi Clftyehzlay, There’s so much noise around chatbots these days, but I wanted to make sure you knew that more than half of consumers actually prefer to interact with chatbots for simple questions. And businesses in your space are taking note: Among LivePerson customers, a whopping 47.1% of all conversations use some form of automation. I’d love to talk to you about staying in front of this trend and using chatbots to scale your business. Please book a time that works best for you here: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

Hey Clftyehzlay, Last week I shared some stats on chatbot usage in conversations. I thought I’d give you a bit more context on how that can work for you. A lot of people think having chatbots means human agents will be out of a job. But that isn’t usually the case. While chatbots are great at handling basic requests, humans are better for more high-value and sophisticated requests. And chatbots need to be managed, optimized and trained by human agents. LivePerson’s LiveEngage platform turns contact center agents into chatbot managers, enabling them to cover more than 10x the ground of a single human agent. There are many ways your company can use LiveEngage and it’d be great to hear about your specific pain points. Feel free to book a time with me that works for you: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

Clftyehzlay, I wanted to provide some more information about how our end-to-end chatbot solution can benefit your business. We have found that businesses like yours can use chatbots to handle a greater volume of conversations than human agents at a tenth of the cost, providing faster responses as well as better and more precise routing. Our analytics team analyzed over 20 years of messaging transcripts across different businesses and found that over 50% of all conversations could be effectively handled by chatbots I can think of a few great ways your company can benefit from chatbots, but I’d like to get a better idea of what you’re looking to achieve across the board. You can view my availability and book a time that works best for you here: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

Hey Clftyehzlay, I wanted to bring this thread to the top of your inbox and create some more context for you. Instead of waiting on hold on the phone to ask a question, get shipping information or use a promotion code consumers are now seamlessly messaging with businesses like you where they feel most comfortable: SMS, Facebook Messenger, Apple Business Chat, WhatsApp, your website or mobile app. Our conversational commerce command center, LiveEngage, enables consumers to message with businesses like yours on all of these popular digital channels from a single place. LiveEngage has the administrative power and the artificial intelligence capabilities needed to operate at scale, businesses are using chatbots to address a huge chunk of consumer inquiries. Let me know if you’d like to see the solution in action, I can show you a quick demo. You can see my availability and book a time on my calendar if you’re interested: https://sales.liveperson.com/c/eguerreroliveperson-com Best, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.

HI Clftyehzlay, LivePerson recently released its first annual benchmark report about how different industries are adopting conversational commerce. And I wanted to make sure you got all the info. Businesses are turning to conversational commerce because it allows consumers to ask questions and make purchases in the most natural way possible — through a conversation. Find out how you stack up compared to your competitors: here. There’s a lot of untapped potential for you and I’d like to chat about how LivePerson can help your company make this important shift. Take a look at my availability and book a time that works best for you here: https://sales.liveperson.com/c/eguerreroliveperson-com Best regards, Epifanio Epifanio J. Guerrero R. SMB Account Executive Mobile Number: +1.646.265.8029 Available Mon - Fri / 9 AM - 5 PM EST Click here to chat with our 24/7 Online Team We Create Meaningful Connections Our mission is to make life easier by transforming how people communicate with brands. If you'd like me to stop sending you emails, please click here This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this on behalf of the addressee you must not use, copy, disclose or take action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply email and delete this message. Thank you.